[Remote] Sales Retention Specialist

Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a company focused on improving customer experiences and retention. In this role, you will engage with customers to address their issues, improve product adoption, and oversee the transition from Sales to Implementation.

Responsibilities

• You will be an integral part in proactively supporting Sales, CS and Success to drive forth seamless transitions across the customer journey
• You will be a champion for the Customer
• You will drive forth our Mission to continue to improve our one metric: the success of our customers
• Support and work effectively with Account Executives, Implementation Managers, Billing, and Customers
• Manage customer-related expectations, escalations, billing requirements, and churn accounts
• De-escalate and inspire customers to adopt Onboarding
• Ability to learn the ServiceTitan product

Skills

• 1-2 years Customer Retention experience
• Comes at a problem with perspective (ideally informed perspective) and experience
• Meticulous attention to detail and demonstrated ability to handle multiple priorities
• Salesforce knowledge/experience (reporting, dashboards)
• Willingness to take initiative (identify problems quickly, proactive communication upstream and downstream, take on out-of-scope responsibilities when needed)
• Expert ability to break down complex situations
• Expert ability to make unbiased decisions
• Demonstrated ability and desire to perform hands-on, roll-up-your-sleeves level that will help transform the Pre-Implementation customer retention process
• Effective risk and problem mitigation skills, as well as facilitate timely decisions against action plans
• Advantageous customer service skills
• Advanced communication and interpersonal skills
• Ability to handle many projects/ juggle multiple competing priorities without compromising quality of output
• Quick on feet + ability to discern solutions
• Coachable and self aware
• At tune with Self- regulation
• Effective time management
• Active listening + rapport building skills
• Passion to deeply understand the Trades
• Intrinsically motivated
• Empathy
• Slow to judge/form opinions
• Empathize cross functionally while working effectively across teams
• Embody SLT guiding principles: Go for the Gap, Entitled to nothing grateful for everything, Keep a Blue Head
• Proficient Product Knowledge

Benefits

• Flextime, recognition, and support for autonomous work
• Holistic health and wellness benefits
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
• FSA and HSA
• 401k match
• Telehealth options including memberships to One Medical
• Support for Titans at all stages of life
• Parental leave and support
• Up to $20k in fertility services (i.e. IUI and IVF)
• Surrogacy, and adoption reimbursement
• On demand maternity support through Maven Maternity
• Free breast milk shipping through Maven Milk
• Pet insurance
• Legal advisory services
• Financial planning tools
• And more

Company Overview

Company H1B Sponsorship