[Remote] Student Loan Customer Service Agent - Williamsburg, KY

Note: The job is a remote job and is open to candidates in USA. KECH Inc. is a HUBZone-certified, Woman Owned Small Business committed to providing exceptional customer service. The Student Loan Customer Service Agent will handle inquiries and concerns in a contact center environment, ensuring customer satisfaction through effective communication and empathy.

Responsibilities

• Provide superior customer service in a contact/call center environment through phone and other channels of correspondence
• Handle questions and concerns with the highest degree of courtesy and professionalism
• Communicate and provide accurate answers to resolve end-users' questions and concerns
• Display empathy, have a passion for customer service excellence, and enjoy helping people
• Use a tactful manner and ability to effectively deal with difficult situations
• Maintain knowledge of systems/applications/products serviced by the contact center
• Ability to follow strict work instructions and procedures
• Adapt to continual changes to work instructions and procedures
• Available for a flexible schedule during operation hours
• Actively participate in training as required
• Listen to performance feedback and integrate suggestions into your daily tasks
• Demonstrate a strong attendance record and excellent work ethic

Skills

• A minimum of 1 year of experience in call center setting
• Effective listening & comprehension skills
• Ability to closely follow instructions
• Outstanding verbal & written communication skills
• Analytical & resourceful problem-solving skills
• Proper telephone etiquette
• High level of accuracy & attention to detail
• Computer literacy, technical aptitude & familiarity with basic office software systems
• Ability to work independently & in a team setting
• Flexibility to work different shifts with the possibility of overtime, when needed

Benefits

• 2 weeks paid vacation after 1 year of service, 3 weeks after 5 years, and 4 weeks after 15 years.
• A minimum of ten paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day.
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Life insurance
• Parental leave
• Work from home

Company Overview