Escalation Account Executive, Level 1
CarGurus is the largest and fastest-growing automotive marketplace, dedicated to transforming the car shopping experience. The Escalation Account Executive, Level 1 will negotiate with former customers, analyze feedback, and develop strategic sales plans to reduce revenue churn and drive growth.
Responsibilities
- Engage with former customers to understand their needs, address missed expectations, identify opportunities for re-winning business
- Lead negotiations to maximize re-won monthly recurring revenue
- Utilize consultative selling techniques to communicate the value of services and align them with customer needs
- Accurately forecast monthly re-won revenue and mitigated churn
- Resolve customer issues or objections in a timely manner, collaborating with internal teams
- Meet or exceed sales targets by managing a revolving portfolio of accounts and executing a strategic sales plan
- Maintain accurate records of customer interactions, sales activities, and opportunities
- Stay informed about industry trends, market conditions, and competitor activities
Skills
- Excellent organization skills as they pertain to managing different stages of sales process across numerous accounts
- Experience in a sales-focused role, with a concentration on retention and ROI-based value propositions
- Able to identify upsell and cross-sell opportunities, both short-term and long-term
- Strong understanding of CarGurus solutions and related value propositions
- Excellent communication and interpersonal skills
- Analytical mindset and ability to make data-driven sales decisions
- Detail oriented with strong organizational and time management skills
- Proficiency in using Salesforce and other tools currently within the CarGurus sales stack
- Self motivated, results driven, and unwavering competitive spirit
- Adaptability and resilience in a dynamic sales environment
- Collaborative mindset and ability to work effectively in a cross-functional team
- Strong sense of accountability and integrity
- Understanding of how their negotiation strategy and interactions will impact the relationship with CarGurus and potential future revenue
Benefits
- Discretionary bonuses/incentives
- Restricted Stock Units (RSUs)
- Equity for all employees, both when they start and as they continue to grow with us
- Career development and corporate giving programs
- Employee resource groups (ERGs) and communities
- A flexible hybrid model
- Robust time off policies
- Daily free lunch
- A new car discount
- Meditation and fitness apps
- Commuting cost coverage
Company Overview