Telehealth Triage RN | Nurse Advice Line

About the Role

This role is built for working nurses who want to put their clinical skills to use on their days off — without picking up a second job that demands a second schedule. As a Telehealth Triage RN on our nurse advice line, you'll assess patient symptoms, provide evidence-based guidance, and support safe clinical decision-making — all from home, on your own time. There are no mandatory hours, no shift minimums, and no schedule commitments you pick up available shift blocks when it works for you.

Responsibilities

• Conduct structured telephone and video triage assessments for patients presenting with a wide range of symptoms and concerns
• Apply evidence-based clinical protocols and decision-support tools to guide appropriate care pathways
• Advise patients on self-care, home management, or the appropriate level of care to seek (urgent care, ED, 911, etc.)
• Provide clear, accurate patient education tailored to each caller's situation and health literacy level
• Document all interactions thoroughly and accurately within the company's platform
• Escalate calls appropriately and efficiently when a patient requires emergency intervention
• Follow established escalation pathways and communicate with on-call clinical supervisors as needed
• Maintain patient confidentiality and adhere to HIPAA standards on every call
• Participate in required onboarding training and periodic protocol updates Requirements
• Active Florida RN license in good standing — OR a multistate license (MSL) issued through an eNLC compact state (no additional Florida registration required for RNs under the enhanced Nurse Licensure Compact)
• Minimum 2+ years of acute care, emergency, or similar clinical experience — you should be comfortable making independent clinical assessments with confidence
• Tech-comfortable — able to learn and navigate a proprietary telehealth platform; onboarding and training are provided, but a baseline comfort with technology is expected
• Reliable high-speed internet connection and a quiet, private home workspace suitable for patient calls
• Active professional liability / malpractice insurance (required; as a 1099 contractor, you are responsible for maintaining your own coverage)
• Excellent verbal communication skills — calm, clear, and effective with patients under stress Nice to Have
• Prior telehealth, nurse advice line, or call center triage experience
• AAACN Telehealth Nursing Certification (TNC)
• Emergency Department (ED) or ICU background
• Experience working with structured triage tools (e.g., Schmitt-Thompson protocols) Apply tot his job Apply To this Job

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