Customer Service Representative II – Bilingual (Portuguese/English) – Hybrid Support Role for a Leading Agricultural Solutions Provider

About arenaflex – Pioneering the Future of Agriculture

At arenaflex, we are more than a global leader in agricultural equipment, technology, and services – we are a community of innovators, problem‑solvers, and dedicated professionals who help farmers, dealers, and agribusinesses thrive. With a heritage of over a century in the industry, arenaflex combines cutting‑edge engineering with a deep respect for the land and the people who work it. Our mission is to empower every customer to achieve greater productivity, sustainability, and profitability. As part of our growing family, you will join a culture that values collaboration, continuous learning, and a genuine commitment to work‑life balance.

Why This Role Matters

The Customer Service Representative II position is a critical touchpoint between arenaflex and its valued customers. You will be the voice that guides dealers and end‑users through product inquiries, part orders, and technical support, ensuring every interaction reflects the high standards of service that have made arenaflex a trusted name worldwide. This is a hybrid role that blends the flexibility of remote work with the camaraderie of on‑site collaboration, offering you the best of both worlds.

Key Responsibilities

• Answer inbound calls from arenaflex’s Region 4 customers and dealers, providing accurate information on part availability, order status, and product specifications.
• Initiate outbound calls when necessary to follow up on open inquiries, verify order details, or gather additional information to resolve complex issues.
• Maintain an average call volume of 15‑20 calls per day while adhering to quality and compliance standards.
• Navigate the arenaflex online portal (Shop.arenaflex.com) to locate parts, process orders, and update customer records.
• Document each interaction in the customer relationship management (CRM) system with clear, concise notes that enable seamless handoffs to other teams.
• Collaborate with internal departments—including parts logistics, warranty, and technical support—to expedite resolutions and ensure timely delivery.
• Participate in scheduled training sessions, team huddles, and performance reviews to continuously improve product knowledge and service skills.
• Provide occasional overtime coverage, including holidays and weekend shifts, to meet business demands and maintain service level agreements.

Essential Qualifications

• High school diploma or equivalent; additional education in business, agriculture, engineering, or a related field is a plus.
• Minimum of six (6) months of experience in a call‑center or customer‑service environment, preferably within a manufacturing or technology‑focused setting.
• Fluency in both Portuguese and English, with the ability to communicate clearly and professionally in both languages.
• Proven ability to research, troubleshoot, and resolve customer issues efficiently.
• Strong written and verbal communication skills, with a confident, courteous phone presence.
• Proficiency with Microsoft Office Suite, especially Teams, Outlook, and Excel.
• Reliable high‑speed internet connection and a distraction‑free home workspace for remote days.
• Demonstrated dependability, punctuality, and a solid work history.

Preferred Qualifications & Experience

• Prior exposure to the agriculture, turf, or utility‑vehicle sectors, including familiarity with dealer networks.
• Bachelor’s degree in agriculture, business, engineering, information technology, or a closely related discipline.
• Experience using CRM platforms (e.g., Salesforce, Microsoft Dynamics) and order‑management systems.
• Knowledge of arenaflex product lines, including equipment specifications, warranty policies, and service programs.
• Demonstrated ability to handle high‑volume call environments while maintaining accuracy and empathy.

Core Skills & Competencies

• Customer‑Centric Mindset: Ability to place the customer’s needs at the forefront of every interaction.
• Analytical Thinking: Quick identification of root causes and formulation of effective solutions.
• Multitasking: Managing multiple calls, data entry tasks, and follow‑up actions without sacrificing quality.
• Team Collaboration: Working closely with on‑site colleagues and remote teammates to share insights and best practices.
• Adaptability: Flexibility to adjust to shifting schedules, new technologies, and evolving business priorities.
• Technical Proficiency: Comfort navigating web‑based portals, internal databases, and communication tools.

Hybrid Work Schedule & Shift Details

Our contact center operates from 7:00 am to 7:00 pm Central Standard Time, Monday through Friday, with occasional Saturday coverage. Four rotating 8‑hour shifts are available:

• 7:00 am – 3:30 pm
• 8:00 am – 4:30 pm
• 9:00 am – 5:30 pm
• 10:30 am – 7:00 pm

Call volumes typically taper after 5:00 pm, allowing for a balanced workload. Employees are required to work at least two (2) on‑site days per week at the arenaflex Financial office, with Tuesdays being mandatory and either Wednesday or Thursday preferred as the second on‑site day. The remaining three (3) days are remote, giving you the flexibility to design a productive home office environment.

Compensation, Bonuses, and Growth Opportunities

• Base Pay: $19 per hour, competitive within the industry.
• Retention Bonuses: Additional cash incentives awarded at 6, 12, and 18 months of continuous employment.
• Performance‑Based Increases: Salary reviews at 6, 12, and 24 months, with the potential for merit‑based raises.
• Career Pathways: Opportunities to advance into senior support roles, team lead positions, or specialized technical support tracks.
• Learning & Development: Access to arenaflex’s internal training portal, industry certifications, and tuition reimbursement for relevant coursework.

Benefits & Perks (arenaflex Employee Package)

• Comprehensive medical, dental, and vision coverage, including telemedicine options.
• Life insurance (term and whole life), accidental death & dismemberment, and critical illness plans.
• Legal assistance program and short‑term disability coverage.
• Retirement savings plan with employer matching contributions.
• Paid holidays (up to eight per benefit year) and paid sick leave in accordance with state regulations.
• Transit spending account to offset commuting costs for on‑site days.
• Employee assistance program (EAP) for personal and professional support.
• Flexible work‑from‑home arrangements, ergonomic equipment stipend, and a distraction‑free home office allowance.

Culture & Values at arenaflex

arenaflex is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity in all its forms—race, gender, age, sexual orientation, disability, veteran status, and more. Our inclusive culture is built on mutual respect, open communication, and a shared commitment to excellence. Employees are encouraged to bring their authentic selves to work, contribute fresh ideas, and participate in community outreach programs that support sustainable agriculture and local initiatives.

Application Process & Next Steps

If you are ready to join a forward‑thinking organization that values your bilingual abilities, technical aptitude, and dedication to customer success, we invite you to apply today. The selection process includes a brief phone interview, a skills assessment, and a virtual meeting with the hiring manager. arenaflex is committed to providing reasonable accommodations throughout the hiring journey—please let us know if you require any assistance.

Take the Leap – Become Part of arenaflex’s Success Story

At arenaflex, your work will have a tangible impact on the lives of farmers, dealers, and communities worldwide. You will grow alongside industry experts, gain exposure to cutting‑edge agricultural technology, and enjoy a supportive environment that rewards hard work and innovation. Don’t miss the chance to start a rewarding career with a company that invests in its people as much as it invests in the future of agriculture.

Apply Now – Start Your Journey with arenaflex!