Dynamic Live Online Casino Dealer – Interactive Gaming Host (Customer Service & Hospitality) – $18‑$23/hr – Flexible Shifts – Southfield, MI
About arenaflex – Pioneering the Future of Online Gaming
arenaflex is the industry‑defining leader in live‑streamed casino entertainment. Since our launch in 2006, we have transformed the way millions of players experience real‑money gaming from the comfort of their mobile devices. With a portfolio of more than 50 immersive table games and slots, arenaflex delivers the most engaging, high‑definition, interactive casino experiences on the planet. Our success is powered by a global community of over 16,000 dedicated arenaflex team members who collaborate across product innovation, software engineering, IT, game hosting, and business support. As a fast‑growing, award‑winning digital powerhouse, arenaflex offers a vibrant, creative environment where every employee can shape the future of online entertainment.
Role Overview – Live Casino Dealer (Game Presenter)
We are seeking enthusiastic, service‑oriented individuals to join our Southfield, MI studio as Online Casino Dealers. In this role, you will be the face of arenaflex’s live casino tables, presenting games such as Blackjack, Roulette, and Baccarat to a worldwide audience. You will host each game live on camera, interact with players in real time, and ensure a seamless, entertaining experience that keeps our community coming back for more. No prior dealing experience is required – you will receive comprehensive training through the arenaflex Academy.
Key Responsibilities
- Host live casino games on camera, delivering clear, engaging commentary and instructions.
- Interact with players via chat, answering questions, providing game insights, and fostering a friendly atmosphere.
- Maintain strict adherence to gaming regulations and arenaflex’s internal compliance standards.
- Complete a two‑week intensive training program at the arenaflex Academy, mastering game mechanics, camera presence, and player engagement techniques.
- Work rotating shifts—including evenings, weekends, and holidays—to support our 24/7 studio operation.
- Collaborate with production, technical, and quality‑assurance teams to troubleshoot any on‑air issues quickly.
- Uphold professional appearance standards by wearing assigned uniforms and maintaining a polished on‑camera presence.
- Continuously improve performance through feedback loops, coaching sessions, and performance‑related bonuses.
Essential Qualifications
- Minimum age of 21 years.
- Ability to obtain a Michigan Gaming License (arenaflex will reimburse licensing fees).
- Successful completion of a pre‑employment background check.
- 1–2 years of experience in a customer‑service or hospitality‑focused role, demonstrating strong communication and problem‑solving skills.
- Professional demeanor, reliability, and a commitment to teamwork.
- Flexibility to work varied shifts, including nights, weekends, and holidays.
Preferred Qualifications & Additional Attributes
- Previous experience in live broadcasting, streaming, or on‑camera presentation.
- Familiarity with casino games, rules, and terminology (though not required).
- Ability to quickly grasp new concepts, adapt to evolving game formats, and incorporate feedback.
- Strong multitasking abilities—balancing game flow, player interaction, and technical cues simultaneously.
- Passion for gaming culture and a genuine desire to create memorable player experiences.
Core Skills & Competencies
- Communication: Clear, articulate speech and the ability to convey complex game rules in an accessible manner.
- Customer Service Excellence: Empathy, patience, and a service‑first mindset that puts player satisfaction at the forefront.
- Camera Presence: Confidence, poise, and an engaging personality that translates well on live video.
- Attention to Detail: Strict adherence to game protocols, licensing requirements, and compliance guidelines.
- Team Collaboration: Ability to work closely with producers, technical staff, and fellow dealers to ensure a flawless broadcast.
- Adaptability: Comfort with a fast‑paced, ever‑changing environment and the ability to thrive under pressure.
Compensation, Perks & Benefits
arenaflex offers a competitive hourly wage ranging from $18 to $23, complemented by performance‑related bonuses and tip opportunities. Our comprehensive benefits package includes:
- Monthly performance‑related bonus structure.
- Paid break time and paid training sessions.
- Casino license reimbursement.
- 10 days of paid time off (PTO) annually, with additional holiday pay for scheduled shifts.
- Medical, dental, and vision insurance plans.
- Flexible part‑time scheduling options for work‑life balance.
- Employee referral program with attractive incentives.
- Nationwide employee discount program for a variety of products and services.
- Modern studio environment featuring a comfortable break room, refreshments, and ergonomic workstations.
Career Growth & Learning Opportunities
At arenaflex, your development is a priority. You will begin with the arenaflex Academy, a two‑week intensive program that equips you with the technical and presentation skills needed to excel as a live dealer. Ongoing coaching, regular performance reviews, and access to internal training resources ensure you continue to grow. Successful dealers can advance to senior presenter roles, trainer positions, or transition into other areas of the company such as game design, quality assurance, or operations management.
Work Environment & Culture
Our Southfield studio is a state‑of‑the‑art, 24/7 production hub where creativity meets technology. The atmosphere is collaborative, supportive, and infused with a shared passion for gaming excellence. arenaflex fosters an inclusive culture that celebrates diversity, encourages innovative thinking, and rewards initiative. Whether you’re on‑camera or behind the scenes, you’ll be part of a close‑knit team that values each member’s contributions and provides the resources needed to thrive.
Application Process
If you are ready to bring your charisma, customer‑service expertise, and love for gaming to a leading online entertainment brand, we want to hear from you. To apply, please visit our careers portal at arenaflex.com/careers and submit your resume along with a brief video introduction showcasing your on‑camera presence.
Why Join arenaflex?
Joining arenaflex means becoming part of a global leader that is shaping the future of online casino entertainment. You will gain hands‑on experience in a cutting‑edge industry, enjoy a supportive and dynamic workplace, and have clear pathways for advancement. If you are motivated, adaptable, and eager to engage with a worldwide audience, this is the perfect opportunity to launch or elevate your career in live gaming.