Remote Claims Data Entry Specialist – Accurate Claims Processing, Document Management & Customer Support (Typist) – arenaflex

About arenaflex – Pioneering Excellence in Claims Management

arenaflex is a leading provider of comprehensive claims administration solutions, serving a diverse portfolio of insurance carriers, third‑party administrators, and self‑insured entities across the United States. Our mission is to deliver fast, accurate, and compassionate service to policyholders while empowering our internal teams with the tools, technology, and culture they need to thrive. With a commitment to innovation, integrity, and inclusion, arenaxflex has built a reputation for operational excellence and a workplace where every employee’s contribution matters.

Why This Role Matters

The Claims Data Entry Specialist is the backbone of our claims processing engine. By ensuring that every piece of claim information is captured precisely and promptly, you enable the broader organization to make informed decisions, accelerate claim resolutions, and maintain the high standards of service that our clients expect. This position offers a unique blend of clerical precision, customer interaction, and continuous improvement, making it an ideal launchpad for individuals who love detail‑oriented work and enjoy helping people.

Position Overview

Based initially in Richmond, VA, this full‑time role operates on a Monday‑through‑Friday schedule (9 AM – 5 PM) with a 37.5‑hour work week. After a 90‑day on‑site onboarding period, high‑performing specialists will have the opportunity to transition to a 100 % remote work arrangement, giving you the flexibility to balance professional growth with personal priorities.

Core Responsibilities

• Accurate Data Capture: Enter claim details from paper forms, email attachments, phone notes, and other sources into arenaxflex’s proprietary claims management system with zero tolerance for errors.
• Document Management: Attach supporting documentation (photos, police reports, medical records) to the appropriate claim files and route them to the designated adjuster, supervisor, or department.
• Claim Adjustments: Perform routine modifications such as voiding claims, updating loss types, correcting dates of loss, and processing other change requests while adhering to compliance guidelines.
• Customer Interaction: Provide backup phone coverage, answer inbound calls, and assist customers with basic inquiries, ensuring a courteous and solution‑focused experience.
• Chat Support: Respond to real‑time chat messages from policyholders and internal users, delivering prompt, accurate information and escalating complex issues when necessary.
• Cross‑Functional Support: Assist the contact center, underwriting, and finance teams with ad‑hoc tasks, data pulls, and reporting requests as directed by management.
• Continuous Improvement: Identify repetitive data entry challenges, suggest workflow enhancements, and participate in periodic training sessions to stay current with system updates.

Essential Qualifications

• High school diploma or equivalent (GED) required; additional post‑secondary coursework is a plus.
• 2–4 years of experience in a general office environment, demonstrating proficiency in handling multiple administrative tasks simultaneously.
• Demonstrated ability to prioritize work, meet strict deadlines, and maintain composure under pressure.
• Strong command of Microsoft Office Suite—Word, Excel, Outlook—and comfort navigating web‑based applications.
• Excellent written and verbal communication skills, with a focus on delivering professional, empathetic customer service.
• Meticulous attention to detail, ensuring data integrity and compliance with internal policies and external regulations.

Preferred Qualifications & Additional Assets

• Associate’s degree or certifications in Business Administration, Office Management, or a related field.
• Prior experience in insurance, claims processing, or a related financial services environment.
• Familiarity with claims management software (e.g., Guidewire, ClaimCenter) or similar enterprise platforms.
• Experience providing support via live chat tools or CRM systems.
• Basic understanding of insurance terminology (loss type, deductible, subrogation, etc.).
• Demonstrated commitment to diversity, equity, and inclusion initiatives.

Key Skills & Competencies for Success

• Analytical Acumen: Ability to interpret claim details, spot inconsistencies, and flag potential issues for further review.
• Organizational Mastery: Efficiently manage electronic and physical files, ensuring that every document is correctly labeled and stored.
• Technology Fluency: Quick learner of new software, comfortable with data entry shortcuts, and adept at troubleshooting minor technical glitches.
• Customer‑Centric Mindset: Empathy and patience when dealing with claimants who may be experiencing stressful situations.
• Team Collaboration: Strong interpersonal skills to work seamlessly with adjusters, supervisors, and cross‑functional partners.
• Adaptability: Flexibility to adjust to evolving processes, policy changes, and shifting workload volumes.

Career Growth & Learning Opportunities

arenaxflex invests heavily in employee development. As a Claims Data Entry Specialist, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned adjusters and operations leaders.
• Quarterly training workshops covering advanced claims concepts, regulatory updates, and emerging technologies.
• Certification pathways (e.g., Certified Claims Professional) that can accelerate your progression toward roles such as Claims Adjuster, Claims Analyst, or Operations Supervisor.
• Opportunities to participate in cross‑departmental projects, giving you exposure to underwriting, finance, and risk management functions.
• Regular performance reviews that include personalized development plans and clear promotion criteria.

Compensation, Perks & Benefits

While specific salary figures are market‑dependent, arenaxflex offers a competitive compensation package that includes:

• Base salary aligned with industry standards for remote data entry professionals.
• Performance‑based bonuses tied to accuracy metrics and productivity milestones.
• Comprehensive health, dental, and vision insurance options.
• Retirement savings plan with company matching contributions.
• Generous paid time off (PTO) and holiday schedule.
• Flexible work arrangements after the initial 90‑day on‑site period, including fully remote options.
• Employee assistance program (EAP) for mental health and wellness support.
• Professional development stipend for courses, certifications, or conferences.

Work Environment & Culture at arenaxflex

Our workplace is built on the pillars of collaboration, respect, and continuous improvement. Whether you are in the Richmond office during the onboarding phase or working from home later, you will experience:

• Inclusive Culture: A diverse team where every voice is heard, and ideas are welcomed regardless of background or tenure.
• Team‑First Atmosphere: Regular virtual coffee chats, team‑building activities, and an open‑door policy with leadership.
• Technology‑Enabled Workspace: State‑of‑the‑art hardware, secure VPN access, and collaboration tools (Microsoft Teams, Slack) to keep you connected.
• Safety & Well‑Being: Ergonomic assessments for remote workstations and resources to promote a healthy work‑life balance.

Application Process & Next Steps

If you are a self‑motivated professional with a keen eye for detail, a passion for accurate data management, and a desire to grow within a forward‑thinking organization, we want to hear from you. To apply, click the link below, submit your resume, and include a brief cover letter highlighting how your experience aligns with the responsibilities and qualifications outlined above.

Apply Job!

Join arenaxflex – Your Future Starts Here

At arenaxflex, we believe that great work begins with great people. By joining our Claims Data Entry team, you become part of a mission‑driven organization that values precision, empathy, and continuous learning. Take the next step in your career journey and help us deliver exceptional claims experiences to thousands of policyholders every day.