Remote Energy Services Data Entry Clerk (Typist) – Digital Records Specialist for arenaflex’s Community Energy Programs

About arenaflex – Empowering Communities Through Energy Services

arenaflex is a forward‑thinking, non‑profit human services organization dedicated to creating lasting, positive change for individuals and families across the United States. With a focus on energy assistance, affordable housing, and holistic well‑being, arenaflex partners with local agencies, government programs, and community stakeholders to ensure that every household has reliable, affordable energy. Our mission‑driven culture blends compassion with data‑driven decision‑making, and we are looking for a meticulous, self‑motivated Data Entry Clerk to help keep our digital records accurate, secure, and actionable.

Why This Role Matters

In the fast‑moving world of energy assistance, accurate data is the backbone of program success. As a Remote Energy Services Data Entry Clerk, you will be the guardian of client information, ensuring that every interaction, eligibility determination, and service delivery is captured precisely. Your work will directly support arenaflex’s ability to allocate resources efficiently, comply with federal and state regulations, and ultimately improve the quality of life for low‑income households.

Key Responsibilities

Data Management & Record Keeping

• Enter, update, and verify client status records in the Statewide Client Service Center, reflecting real‑time production pipeline data.
• Maintain organized digital and paper participant files in accordance with program guidelines, funder requirements, and privacy standards.
• Log incoming emails, documents, and communications in the Monday.com platform, ensuring every item is tagged, categorized, and searchable.
• Follow strict program protocols for database systems including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, and In Demand.
• Conduct regular audits of data entries to identify and correct inconsistencies, duplicates, or missing information.

Collaboration & Communication

• Partner with program staff to streamline information flow, improve service delivery consistency, and support case management teams.
• Provide timely updates to supervisors and team leads regarding data trends, bottlenecks, or system issues.
• Assist with clerical duties such as filing, preparing mailings, handling phone inquiries, and supporting virtual meetings.
• Participate actively in remote staff meetings, supervision sessions, training workshops, and contractual briefings.

Compliance & Confidentiality

• Uphold the highest standards of confidentiality for client information, adhering to HIPAA, FERPA, and other relevant privacy regulations.
• Ensure all data handling practices meet arenaflex’s internal policies and external funder mandates.
• Complete mandatory agency training, professional development courses, and certification programs as required.

Essential Qualifications

• Associate degree in Business Administration, Human Services, Information Management, or a related field; or equivalent professional experience.
• Minimum of two (2) years of experience in a human services environment, nonprofit setting, or any role that required interaction with diverse, low‑income populations.
• Demonstrated ability to work independently in a remote setting while maintaining high productivity and accuracy.
• Strong written and verbal communication skills; bilingual proficiency in Spanish is highly preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort navigating web‑based platforms such as Monday.com, CMS, and other specialized databases.

Preferred Skills & Competencies

• Attention to Detail: Ability to spot errors, inconsistencies, and gaps in data before they become systemic issues.
• Organizational Mastery: Proven track record of managing large volumes of digital and paper records with systematic filing methods.
• Tech‑Savvy: Quick learner of new software tools, with a willingness to suggest workflow improvements.
• Customer‑Focused Mindset: Empathy for clients’ circumstances and a commitment to delivering accurate, timely information.
• Time Management: Skillful at prioritizing tasks, meeting deadlines, and balancing multiple responsibilities in a remote environment.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its team members. As a Data Entry Clerk, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned program managers.
• Ongoing training on data analytics, compliance updates, and emerging energy‑assistance technologies.
• Opportunities to cross‑train in related areas such as client intake, case management, and program evaluation.
• Pathways to advance into senior administrative, data analysis, or program coordination roles within arenaflex’s national network.

Work Environment & Culture at arenaflex

Our remote workforce thrives on flexibility, collaboration, and a shared sense of purpose. arenaflex’s culture is built on:

• Inclusivity: A diverse team that respects and celebrates different backgrounds, languages, and perspectives.
• Mission‑Driven Impact: Every task, from data entry to client outreach, is tied to a larger goal of energy equity.
• Supportive Leadership: Managers who provide regular feedback, recognize achievements, and encourage continuous learning.
• Work‑Life Balance: Remote work policies that allow you to design a schedule that fits personal commitments while meeting program needs.

Compensation, Benefits & Perks

arenaflex offers a competitive total rewards package designed to support your health, financial security, and personal well‑being.

• Health, Dental, Vision, and FSA Coverage: Comprehensive medical plans with employer contributions.
• Paid Time Off (PTO): Generous vacation, sick leave, and holidays to recharge.
• Hybrid/Remote Flexibility: Ability to work from home full‑time while attending virtual meetings and occasional on‑site trainings.
• Student Loan Forgiveness & Tuition Remission: Financial assistance for continued education and debt reduction.
• Employer‑Sponsored Retirement Plan: 401(k) matching contributions to help you build a secure future.
• Pet Insurance: Coverage for your furry companions.
• Employee Discounts & Perks: Access to exclusive deals on wellness, travel, and everyday purchases.

How to Apply

If you are a detail‑oriented, compassionate professional who thrives in a remote setting and wants to make a tangible difference in the lives of energy‑insecure families, we want to hear from you. Join arenaflex’s mission‑focused team and help us turn data into meaningful action.

Ready to take the next step? Click the link below to submit your application and start a rewarding career with arenaflex.

Apply Job!

Closing Statement

At arenaflex, your work matters. Every record you enter, every file you organize, and every email you log contributes to a larger story of community resilience and energy justice. We invite you to bring your skills, enthusiasm, and dedication to a role where you can see the direct impact of your contributions every day. Apply today and become part of a team that truly makes a difference.