Remote Customer Service Representative – Sales Support, Order Management & Client Relations (Evening Shift) at arenaflex

Join arenaflex – Where Customer Success Meets Innovation

At arenaflex, we believe that exceptional customer service is the cornerstone of thriving businesses. As a leader in the sales and distribution sector, arenaflex empowers a diverse portfolio of clients with reliable products, responsive support, and forward‑thinking solutions. Our remote teams are the heartbeat of our operation, delivering seamless experiences that keep our customers coming back for more. If you thrive in a dynamic, fast‑paced environment and are eager to make a tangible impact from the comfort of your home, we invite you to explore this exciting opportunity.

Position Overview

The Remote Customer Service Representative role is a pivotal link between arenaflex’s sales force and our valued customers. Working the evening shift (5:00 PM – 1:00 AM, Monday‑Friday), you will support sales representatives, manage order entry, and ensure every customer interaction is handled with professionalism and care. This position offers a blend of independent work and collaborative teamwork, with a brief in‑person training period at arenaflex’s dedicated training center.

Key Responsibilities

• Suggestive Selling: Identify opportunities to upsell or cross‑sell additional products to existing customers, enhancing their experience and driving revenue growth.
• Accurate Order Entry: Input sales orders into the arenaflex Seasoft system with precision, ensuring all details are correct and timely.
• Prompt Call Management: Answer inbound calls promptly, maintain a courteous tone, and resolve inquiries efficiently.
• Message & Order Handling: Capture customer messages, process orders, and route complex issues to the appropriate department or account manager.
• Will‑Call Coordination: Assist customers who prefer to pick up orders in person, confirming availability and providing clear instructions.
• Outbound Outreach: Conduct scheduled telephone calls following customer call sheets, reinforcing relationships and gathering feedback.
• Data Maintenance: Update customer order guides and price sheets in Seasoft under supervision, ensuring the most current information is available.
• Price List Management: Keep the customer price list accurate, reflecting any changes or promotions.
• Sales Data Compilation: Gather and organize sales metrics to support reporting and strategic decision‑making.
• Product & Market Knowledge: Continuously develop expertise in arenaflex’s product lines and industry trends to provide informed recommendations.
• Special Projects: Contribute to ad‑hoc initiatives within the customer service and sales departments, bringing fresh ideas and diligent execution.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree from an accredited institution is a plus.
• Three to five years of progressive experience in a customer service or sales support role, preferably within a similar industry.
• Demonstrated ability to learn and navigate the Seasoft software suite quickly.
• Proficiency with Microsoft Office applications, especially Excel and Outlook.
• Strong problem‑solving capabilities and exceptional organizational skills.
• Excellent verbal and written communication abilities, with a focus on clarity and professionalism.
• Ability to multitask, shifting attention between tasks without compromising quality.

Preferred Skills & Abilities

• Experience identifying and resolving pricing inconsistencies across multiple pricing models.
• Track record of managing high‑volume, detail‑oriented work with a high degree of accuracy.
• Outstanding telephone etiquette and a friendly, solution‑focused demeanor.
• Fluency in English, both spoken and written; additional language skills are a bonus.
• Flexibility to adapt to changing schedules or occasional overtime as business needs dictate.

Physical & Environmental Requirements

While this role is primarily remote, candidates must be comfortable performing the following:

• Sitting for extended periods while using a computer and headset.
• Using hands and fingers to type, navigate software, and handle documents.
• Occasional standing, walking, or light lifting (up to 25 lb) during training or office visits.
• Maintaining visual acuity for close‑up and distance work, including color discrimination.

During the two‑week in‑person training at arenaflex’s training center, you may encounter typical office conditions, including varying noise levels and occasional exposure to temperature fluctuations.

Compensation, Benefits & Perks

arenaflex offers a competitive salary package aligned with industry standards for remote evening‑shift roles. In addition to base pay, you may be eligible for:

• Performance‑based bonuses tied to sales support metrics.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options with employer matching contributions.
• Generous paid time off, including holidays, vacation, and sick leave.
• Professional development stipend for certifications, courses, or conferences.
• Technology allowance to equip your home office with a reliable computer, headset, and high‑speed internet.
• Employee assistance program (EAP) for mental health and wellness support.

Career Growth & Learning Opportunities

arenaflex is committed to nurturing talent from within. As a Remote Customer Service Representative, you will have clear pathways to advance into roles such as:

• Senior Sales Support Specialist
• Account Manager – overseeing a portfolio of key clients
• Team Lead – supervising a group of customer service representatives
• Operations Analyst – focusing on process improvement and data analytics

Our continuous learning culture includes regular training webinars, mentorship programs, and cross‑departmental projects that broaden your skill set and prepare you for future leadership positions.

Work Environment & Culture at arenaflex

At arenaflex, we champion a culture of respect, collaboration, and innovation. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles that celebrate wins and share best practices.
• Monthly “Coffee Connect” video chats that foster informal networking across departments.
• Recognition programs that spotlight outstanding customer service achievements.
• A supportive management team that values feedback and encourages work‑life balance.

Our inclusive environment welcomes diverse perspectives, and we actively promote equity and belonging in every interaction.

Application Process

If you are ready to bring your expertise, enthusiasm, and dedication to a forward‑thinking organization, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Remote Customer Service Representative role at arenaflex.

Apply at arenaflex