Remote IT Business Analyst – Data Entry & Infrastructure Support Specialist (Up to $26/Hour)

About arenaflex

At arenaflex, we are redefining the future of work by bringing together top-tier talent and industry-leading organizations through flexible, remote-friendly career opportunities. Based in Georgia, USA, arenaflex partners with major enterprises to deliver exceptional IT, operational, and business support services. Our mission is to empower professionals with meaningful, long-term careers that offer growth, stability, and the chance to work on projects that truly matter. Whether you’re an experienced analyst or a rising professional, arenaflex provides the platform, the resources, and the community you need to climb higher in your career.

We are currently seeking a dedicated and detail-oriented IT Business Analyst to join our expanding team. This is a remote, full-time opportunity offering up to $26 per hour, ideal for professionals who thrive in dynamic environments and want to make a tangible impact on the infrastructure that supports mission-critical operations.

Position Overview

As an IT Business Analyst – Infrastructure & Data Operations at arenaflex, you will play a central role in providing IT service management, project coordination, and data-driven support to ensure the operational sustainability of critical infrastructure supporting our partner organizations’ IT facilities. You will work closely with cross-functional teams, vendors, and leadership to maintain seamless operations, optimize data integrity, and support continuous improvement initiatives.

This role blends traditional business analysis with hands-on involvement in IT infrastructure, data entry accuracy, and project management. If you are passionate about technology, data quality, and operational excellence, this opportunity is designed for you.

Key Responsibilities

IT Service Management & Operations

• Provide IT governance for site implementations, inventory tracking, infrastructure planning, and preventative maintenance for data center and remote communication room environments.
• Support IT labs by ensuring engineering and application teams have proper workstations, hardware, and access needed to test and validate applications.
• Coordinate with professional services teams responsible for critical infrastructure support and break/fix activities at remote communication rooms.
• Manage, operate, and monitor all critical facilities infrastructure for data centers and remote communication room equipment.
• Ensure compliance with all governing corporate standards, policies, and guidelines.

Data Entry & Documentation

• Maintain accurate and up-to-date records of infrastructure assets, inventory, and project documentation.
• Perform data entry tasks related to capital improvement projects, vendor contracts, and equipment life cycle tracking.
• Review and store maintenance records, ensuring discrepancies are identified and remediated promptly.
• Generate reports and documentation to support capital forecasting and project management activities.

Project Management & Capital Planning

• Lead and support data center and remote communication room capital improvement projects, upgrades, and enhancements.
• Conduct capital forecasting and project planning for the life cycle replacement of critical airport and facilities equipment.
• Support Corporate Real Estate projects that involve remote communication room design and construction as an IT facilities representative.
• Coordinate with vendors to ensure accurate documentation, competitive pricing, and full contractual compliance.

Infrastructure Standards & Compliance

• Develop and maintain design standards for remote communication room space, UPS systems, HVAC, generators, and Fire Life Safety (FLS) systems.
• Manage space, UPS power, and critical cooling capacity planning.
• Oversee the design, implementation, and vendor support of electrical power, air conditioning, fire suppression, security, floor maintenance, and cabling programs.
• Maintain strict adherence to change control activities and incident management protocols.

Remote Coordination & Incident Management

• Provide proactive and break-fix support for alert and ticket remediation related to facilities, remote communication rooms, labs, and data center equipment.
• Deliver remote incident management resolution for critical airport infrastructure equipment.
• Provide remote installation, configuration, and operational support as needed.
• Balance multiple priorities within established time constraints while maintaining high quality standards.

Essential Qualifications

• Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field.
• Strong knowledge of data center technology and critical facilities infrastructure.
• Excellent written and verbal communication skills with the ability to build effective relationships with supervisors, vendors, and peers.
• Demonstrated ability to manage multiple projects and priorities simultaneously.
• Flexibility to support operations involving varying shifts, extended hours, and on-call requirements.
• Consistently prioritizes the safety and security of self, others, and sensitive data.
• Embraces diversity in people, thinking, and working styles.

Preferred Qualifications

• Five or more years of relevant professional experience in lieu of a degree, or a combination of education and experience.
• At least 3 years of IT project management experience within a high-availability communication room or data center operating environment.
• Hands-on experience with daily operational requirements and the operation of production systems and equipment.
• Familiarity with capital improvement project lifecycles and vendor management best practices.

Skills and Competencies for Success

• Analytical Thinking: Ability to interpret complex data, identify trends, and provide actionable insights.
• Attention to Detail: Precision in data entry, documentation, and compliance reporting.
• Technical Acumen: Solid understanding of IT infrastructure, data centers, and facilities management.
• Project Coordination: Proven ability to manage timelines, budgets, and stakeholder expectations.
• Communication: Clear, professional communication across technical and non-technical audiences.
• Adaptability: Comfortable working in a remote environment with shifting priorities and fast-paced demands.
• Problem Solving: Proactive approach to identifying issues and implementing effective solutions.

Career Growth and Learning Opportunities

At arenaflex, we believe in investing in our people. When you join our team, you gain access to a robust set of career development resources designed to help you reach your long-term professional goals. From mentorship programs and skill-building workshops to leadership training and certification support, we are committed to helping you grow. Our project-based environment exposes you to diverse challenges and technologies, accelerating your development as an IT business analyst and infrastructure professional.

Work Environment and Company Culture

arenaflex fosters a culture rooted in collaboration, integrity, respect, perseverance, and service. We celebrate diversity of thought and background, and we believe that great ideas come from teams with varied perspectives. Our remote-first model gives you the flexibility to work from home while staying closely connected to your colleagues through regular virtual meetings, team-building activities, and open communication channels. You’ll be part of a supportive community that values work-life balance, well-being, and mutual success.

Compensation, Perks, and Benefits

• Competitive hourly wage of up to $26/hour, based on experience and qualifications.
• Full-time employment with consistent 8-hour work schedules.
• Performance-based incentives and bonus opportunities.
• Comprehensive health benefits including medical, dental, vision, short-term and long-term disability, and life insurance.
• Generous paid time off, including vacation days, holidays, and personal time.
• Retirement savings plan with company match contributions.
• Wellness programs supporting physical, emotional, social, and financial health, including access to an employee assistance program for you and your family.
• Professional development programs and tuition assistance to support your long-term career goals.
• Employee discount programs offering savings on a wide range of products and services.

How to Apply

If you are ready to take the next step in your career and join a forward-thinking team at arenaflex, we encourage you to apply today. This is your opportunity to contribute to meaningful projects, grow your professional skill set, and enjoy the flexibility of remote work — all while being part of a company that genuinely values its people. Bring your expertise, your ambition, and your passion for excellence to arenaflex, and let’s build something remarkable together.