Client Development Specialist

Burnham Law is committed to providing excellence in client representation and fostering a supportive workplace. They are seeking a Client Development Specialist who will be the first point of contact for individuals seeking legal support, guiding them through the intake process with empathy and professionalism.

Responsibilities

• Respond promptly to inbound leads via phone, email, and online inquiries
• Gather and input detailed information into our intake system
• Build rapport and trust with individuals navigating emotionally charged legal issues
• Schedule consultations with attorneys and ensure all necessary information is prepared
• Follow up on unresponsive leads and assist with client outreach
• Collaborate with attorneys and staff to ensure a seamless transition from intake to representation
• Maintain confidentiality and accuracy in all client communication and documentation
• Perform conflict checks
• Track lead source and conversation data to support marketing and business developments
• Assist with administrative support like uploading documents, confirming information, etc
• Ability to assist with optional after-hours or weekend on-call coverage is a plus ( Monday - Friday 6 PM - 9 PM, Saturday - Sunday 9 AM - 9 PM, Holidays 9 AM - 9 PM)

Skills

• Bilingual in Spanish (or other languages) is a bonus but not required
• Excellent verbal and written communication skills
• High emotional intelligence and the ability to support clients experiencing distress
• Comfortable managing high-volume communication by phone and email
• Strong data entry skills and the ability to navigate intake systems efficiently
• Detail-oriented, organized, and able to prioritize in fast-paced environments
• Self-motivated, dependable, and adaptable to shifting priorities
• Experience in a law firm is a major plus
• Experience in legal intake, client development, sales, or customer service is strongly preferred

Benefits

• Competitive pay
• Company matching 401(k)
• Medical, dental, vision, and other ancillary benefits
• Paid time off
• Paid holidays
• Company-paid parental leave benefit, in accordance with firm policy and in addition to any applicable state or legally required leave benefits
• Bonus opportunities
• Company-paid quarterly luncheons
• Monthly lunch-and-learn sessions to support professional growth and mental wellness
• Employee Assistance Program
• Opportunities for professional development and growth
• Emphasis on work-life balance
• Flexible work arrangements
• Onsite Snack/Drink Room

Company Overview