Energy Services Data Entry & Records Management Specialist – Remote | Work From Home (WFH) Opportunity with Comprehensive Benefits

About arenaflex and the Opportunity Ahead

Are you a detail-oriented professional seeking a meaningful career where your organizational skills and commitment to accuracy can directly support individuals and families in need? Look no further. arenaflex is partnering with a highly respected non-profit human services agency based in Fitchburg, Massachusetts, to recruit a dedicated Energy Services Data Entry Clerk (Typist) for a fully remote position. This organization has built its reputation on a powerful mission: creating positive, lasting change in the lives of vulnerable community members through compassionate service delivery and unwavering dedication to holistic well-being.

The agency operates at the heart of a vibrant community, offering a comprehensive suite of programs designed to enhance quality of life, promote economic stability, and empower individuals and families to achieve their fullest potential. With a passionate team of professionals united by a shared commitment to service excellence, the organization fosters a collaborative, supportive, and mission-driven environment where every team member's contributions matter. As part of the Energy Services Programs team, the incoming Data Entry Clerk will play a vital behind-the-scenes role in ensuring that essential services reach those who need them most, efficiently and effectively.

If you thrive in a structured yet flexible work environment, possess exceptional attention to detail, and find deep satisfaction in work that tangibly improves lives, this opportunity with arenaflex is tailor-made for you. This is more than a clerical position; it is a chance to join a cause-driven organization where your precision and professionalism become a cornerstone of community impact.

Position Overview

As a valued member of the Energy Services team at arenaflex, the Data Entry Clerk (Typist) will be entrusted with maintaining meticulously organized and up-to-date digital files that directly support the day-to-day operations of critical energy assistance programs. In this role, you will serve as an essential information steward, ensuring that client records, program documentation, and communications flow seamlessly through multiple database systems. Your work will empower program staff, case managers, and leadership to deliver timely, accurate, and compliant services to low-income households seeking energy assistance throughout the region.

This is a full-time, remote work-from-home (WFH) opportunity that offers the flexibility and autonomy of a home-based position while still providing meaningful connection to a passionate, mission-focused team. The ideal candidate is someone who takes immense pride in data integrity, embraces technology with confidence, and demonstrates the professionalism required to handle sensitive information with the utmost discretion.

Key Responsibilities and Duties

The Energy Services Data Entry Clerk at arenaflex will be responsible for a diverse array of administrative and clerical duties, including but not limited to the following:

• Client Record Management: Input and maintain updated client status records within the Statewide Client Service Center, ensuring that all entries accurately reflect the current production pipeline and the evolving needs of program participants.
• Email and Document Monitoring: Diligently monitor incoming emails, log all relevant documents, and record communications in the Monday.com platform upon receipt, ensuring no critical correspondence is overlooked.
• Database System Compliance: Follow program guidelines for the proper use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, and any other proprietary platforms used by the organization.
• File Organization and Compliance: Maintain highly organized digital and paper participant files in strict accordance with program guidelines, ensuring full compliance with agency standards and funder requirements.
• Cross-Functional Collaboration: Collaborate closely with program staff to support, enhance, and promote seamless communication and consistency in the delivery of services to clients.
• General Clerical Support: Assist with various clerical duties, such as filing, mailings, phone coverage, document preparation, and other administrative tasks as assigned.
• Remote Work Availability: Maintain consistent availability for remote work, including attending virtual meetings, participating in calls, promptly responding to emails, and conducting all regular duties as scheduled.
• Meeting and Training Participation: Attend all required staff meetings, supervision sessions, training programs, and contractual meetings, both virtually and occasionally in person.
• Professional Development: Actively participate in mandatory agency training and other relevant professional development activities designed to enhance skills and expand knowledge.
• Confidentiality Maintenance: Ensure strict confidentiality is maintained in all aspects of the role, particularly when handling sensitive client information and protected data.
• Additional Duties: Perform related work and assume additional responsibilities as required to support the Energy Services Programs team and broader organizational objectives.

Required Qualifications and Skills

To excel in this role at arenaflex, candidates should possess the following qualifications and demonstrated competencies:

Education and Experience

• Educational Background: An Associate degree from an accredited institution, or equivalent professional experience that demonstrates comparable knowledge and skills.
• Professional Experience: A minimum of two years of experience in Human Services or a closely related field, or applicable work experience working with diverse individuals and families with low incomes.
• Flexible Substitution: Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education, providing flexibility for candidates with non-traditional career paths.

Core Competencies and Preferred Skills

• Bilingual Capability: Bilingual proficiency in Spanish is strongly preferred, as it will enable more effective communication with the diverse client population served.
• Typing Proficiency: Exceptional typing speed and accuracy, with a strong command of keyboarding and data entry techniques.
• Technical Aptitude: Comfort and confidence working with multiple database systems, cloud-based platforms, and digital communication tools.
• Organizational Excellence: Superior organizational skills with the ability to manage multiple priorities, meet deadlines, and maintain meticulous records.
• Attention to Detail: Unwavering commitment to accuracy, precision, and thoroughness in all aspects of work.
• Communication Skills: Strong written and verbal communication abilities, with professionalism in all forms of correspondence.
• Discretion and Integrity: Demonstrated ability to handle confidential and sensitive information with the highest level of discretion.
• Independent Work Ethic: Self-motivated with the ability to work independently in a remote environment while staying connected to the broader team.

Why Join arenaflex? Comprehensive Benefits and Perks

When you join arenaflex, you become part of an organization that genuinely values your well-being, professional growth, and personal fulfillment. Our partner agency offers a robust benefits package designed to support every dimension of your life:

• Health, Dental, FSA, and Vision Insurance: Comprehensive coverage options to take care of your physical well-being and that of your family, providing peace of mind and access to quality care.
• Paid Time Off (PTO): Generous time off allowances to relax, recharge, and attend to personal matters, ensuring you maintain a healthy work-life balance.
• Hybrid and Remote Work Opportunities: Benefit from a flexible work environment that respects your lifestyle and supports productivity from the comfort of your home.
• Student Loan Forgiveness: Access to programs that help ease the burden of student loan debt, supporting your financial wellness as you build your career.
• Tuition Remission: Invest in your continued education and professional development with our tuition remission program, opening doors to advanced learning opportunities.
• Employer-Sponsored Retirement: Secure your financial future with our retirement plan contributions, helping you build long-term stability.
• Pet Insurance: Ensure your beloved furry family members receive the best possible care through our pet insurance benefits.
• Employee Discounts: Gain access to exclusive discounts and perks that enhance your everyday life and provide additional value.

Our Work Environment and Company Culture

At arenaflex, we believe that a thriving workplace culture is the foundation of exceptional service delivery. Our partner agency has cultivated an environment characterized by mutual respect, collaboration, inclusivity, and a shared sense of purpose. Team members are encouraged to bring their authentic selves to work, contribute diverse perspectives, and grow both personally and professionally. The remote work structure fosters independence and flexibility, while regular virtual meetings and team-building activities ensure that employees feel connected, supported, and valued.

The organization is deeply committed to diversity, equity, and inclusion, recognizing that a workforce reflecting the communities served is essential to delivering culturally responsive services. As an Energy Services Data Entry Clerk, you will join a team where your contributions are recognized, your growth is supported, and your work has a tangible impact on the lives of individuals and families throughout the region.

Career Growth and Learning Opportunities

This position offers more than a job; it offers a launching pad for a fulfilling career in human services. The agency invests in its employees through ongoing training, professional development workshops, mentorship opportunities, and pathways for advancement. As you deepen your understanding of energy assistance programs, database management, and non-profit operations, you will be well-positioned to explore roles with greater responsibility, whether in program coordination, case management, or organizational leadership. arenaflex is committed to nurturing talent and providing the resources necessary for long-term career success.

Take the Next Step – Apply Today

If you are ready to channel your administrative expertise, typing precision, and passion for service into a role that truly matters, we encourage you to apply today. Join arenaflex and our mission-driven partner agency in Fitchburg, MA, and become part of a team that is making a meaningful difference in the community, one record, one client, and one act of service at a time. Your skills, dedication, and commitment to excellence can help ensure that vulnerable families receive the energy assistance they need to live safely and comfortably. Apply now and take the next step toward a rewarding career with purpose.