Customer Service Professional – Remote Servicemembers Group Life Insurance Support at arenaflex
About arenaflex
arenaflex is a global financial services leader with a proud heritage of protecting the lives and futures of service‑men, veterans, and their families. Since 1965, arenaflex has been a trusted partner to the United States military community, delivering life‑insurance solutions that provide peace of mind on the front lines and at home. Recognized by G.I. Jobs Magazine as a “Top 100 Military Friendly Employer,” arenaflex is committed to honoring the dedication of those who serve by offering meaningful career opportunities, robust benefits, and a culture that celebrates diversity, inclusion, and continuous learning.
Why This Role Matters
The Office of Servicemembers' Group Life Insurance (OSGLI) is the heart of arenaflex’s mission to safeguard the lives of active‑duty members, veterans, and their loved ones. As a Remote Customer Service Professional, you will be the first point of contact for policyholders, spouses, parents, and beneficiaries, ensuring they receive accurate information, compassionate support, and swift resolution of any concerns. Your work directly contributes to the confidence that service members place in arenaflex’s promise to protect what matters most.
Role Overview
This fully remote position is part of the OSGLI Customer Service Center, a high‑volume inbound call center that handles phone calls and written correspondence from the military community. While the role is remote, candidates must reside within 60 miles of one of arenaflex’s regional hubs (Newark, NJ; Fort Washington, PA; Moosic, PA; Jacksonville, FL; Hartford, CT; Shelton, CT; Portland, ME; or Minneapolis, MN) to meet occasional on‑site requirements such as training events or technical troubleshooting.
Key Responsibilities
- Provide clear, empathetic explanations of benefit coverage, policy details, and eligibility criteria to policyholders and their families.
- Receive, evaluate, and respond to customer inquiries—most of which follow standard scripts, but many require thoughtful deviation to address unique situations.
- Utilize arenaflex’s proprietary computer system to track interactions, gather information, process routine transactions, and troubleshoot issues.
- Answer product, account, policy, and service questions via phone or written channels, ensuring accurate and timely resolutions.
- Identify opportunities to promote alternative arenaflex products or services that meet the evolving needs of the military community.
- Handle the majority of calls and transactions independently; escalate complex cases to senior specialists when appropriate.
- Demonstrate practical assimilation of arenaflex’s Leadership Competencies, embodying the company’s core values in every interaction.
- Maintain meticulous documentation of all communications, ensuring compliance with regulatory and internal standards.
- Participate in ongoing training sessions, performance feedback loops, and continuous‑improvement initiatives.
Essential Qualifications
- 1–3 years of direct customer‑service experience, preferably in a high‑volume call‑center environment.
- Demonstrated transaction‑processing expertise with a strong attention to detail.
- College degree or equivalent business/military experience is preferred but not mandatory.
- Exceptional people skills with the ability to “think like the customer” and anticipate needs.
- Passion for delivering top‑quality service and a proven record of dependability, punctuality, and reliable attendance.
- Ability to quickly learn and retain a significant amount of technical information.
- Receptivity to detailed performance feedback and a commitment to continuous improvement.
- Proficiency with keyboard and Windows‑based applications, including internet navigation and basic troubleshooting.
- Self‑motivation, active listening, and strong oral and written communication abilities.
- Capacity to excel both independently and as a collaborative team member.
- Excellent organization and prioritization skills to manage multiple inquiries simultaneously.
Preferred Qualifications & Additional Attributes
- Experience supporting military or veteran populations, understanding the unique terminology and benefits associated with SGLI.
- Familiarity with insurance terminology, claims processing, or life‑insurance products.
- Previous remote‑work experience, demonstrating the ability to create a productive home office environment.
- Certification in customer‑service excellence (e.g., HDI, COPC) or related fields.
- Multilingual abilities, especially Spanish, to serve a broader segment of the military community.
Technical & Home‑Office Requirements
- High‑speed internet service with a minimum download speed of 25 Mbps; wired Ethernet connection (Wi‑Fi not acceptable for primary work).
- USB‑wired headset with active noise‑cancellation for clear, professional communication.
- Reliable phone line (cellular with unlimited data/minutes or landline) – personal phone number will remain private.
- Dedicated quiet workspace free from distractions and background noise.
- Commitment to complete an intensive training program and maintain high attendance throughout.
Work Schedule & Shift Flexibility
Training typically runs between 9:00 am – 5:00 pm Eastern Time, Monday‑Friday. The OSGLI Customer Service Center operates from 8:00 am – 5:00 pm Eastern Time, Monday‑Friday. Candidates must be flexible to work either of the following shifts:
- 7:50 am – 3:50 pm ET
- 9:00 am – 5:00 pm ET
Shift assignments are determined after hire. Overtime may be required during peak periods to ensure service‑level commitments are met.
Compensation & Benefits
arenaflex offers a competitive total rewards package designed to attract and retain top talent:
- Base Salary: Ranges from $39,400 – $58,500 annually, dependent on experience, location, and performance.
- Performance Bonus: Annual discretionary incentive program based on individual and company results.
- Health & Wellness: Medical, dental, vision, life, and disability insurance options.
- Retirement Savings: 401(k) plan with company match up to 4% of eligible compensation.
- Paid Time Off: Generous PTO, parental leave, military leave, and other statutory holidays.
- Work‑Life Resources: Support for parenting, housing, senior care, finances, pets, legal matters, education, mental health, and career development.
- Tuition Assistance: Funding for accredited degree programs, certificates, and industry designations.
- Flexible Work Arrangements: Remote‑first model with occasional on‑site events, fostering work‑life balance.
Career Growth & Learning Opportunities
arenaflex invests heavily in employee development. As a Remote Customer Service Professional, you will have access to:
- Structured onboarding and continuous training modules covering insurance fundamentals, regulatory compliance, and advanced communication techniques.
- Mentorship programs pairing you with seasoned arenaflex leaders who can guide your career trajectory.
- Internal mobility pathways to roles in claims, underwriting, sales, or corporate operations.
- Leadership development tracks aligned with arenaflex’s Leadership Competencies, preparing high‑potential talent for supervisory and managerial positions.
- Regular performance reviews with actionable feedback, enabling you to set and achieve personal development goals.
Work Environment & Culture at arenaflex
arenaflex fosters an inclusive, mission‑driven culture where every associate feels valued and empowered:
- Diversity & Inclusion: A workplace that celebrates varied perspectives, backgrounds, and experiences, especially those of veterans and military families.
- Purpose‑Driven: Every interaction contributes to the larger goal of protecting those who protect our nation.
- Collaboration: Virtual team meetings, cross‑functional projects, and community‑building events keep remote employees connected.
- Innovation: arenaflex encourages creative problem‑solving and continuous improvement, leveraging technology to enhance the customer experience.
- Recognition: Regular acknowledgment of outstanding performance through awards, spot bonuses, and public commendations.
Application Process
Ready to join arenaflex’s mission‑focused team? Follow these steps:
- Prepare an up‑to‑date resume highlighting relevant customer‑service experience and any military or veteran background.
- Craft a concise cover letter that explains why you are passionate about serving the military community and how your skill set aligns with the role.
- Submit your application through the arenaflex Careers portal or click the link below to apply directly.
- Complete any required assessments and, if selected, participate in virtual interviews with the OSGLI hiring team.
- Upon successful interview, you will receive a formal offer outlining salary, benefits, and start‑date details.
Equal Opportunity & Accommodations
arenaflex is an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, genetics, disability, marital status, age, veteran status, or any other characteristic protected by law. If you require an accommodation to complete the application process, please email [email protected]. For technical assistance with the application, contact [email protected].
Join arenaflex Today
If you are a dedicated, empathetic professional who thrives in a remote environment and is eager to make a tangible difference for those who serve, we invite you to apply. At arenaflex, you will not only build a rewarding career—you will help protect the families of America’s heroes.
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