Head of Global Customer Evidence – Executive Storytelling Leadership, Agency Partnerships, and Strategic Business Impact

About arenaflex – Empowering Stories that Drive Business Success

At arenaflex, we believe that authentic customer narratives are the most powerful catalyst for growth. Our mission is to empower every organization, big or small, to achieve more by showcasing real‑world success stories that resonate with audiences worldwide. As a global leader in technology solutions, arenaflex partners with iconic brands across every industry, helping them translate complex outcomes into compelling, human‑centric stories that inspire, educate, and motivate.

Our Global Customer Advocacy Team, housed within the Global Demand Center, produces more than 200 customer stories each year—ranging from high‑impact videos to written case studies—delivered across multiple product lines and geographic markets. These stories not only highlight the tangible value of arenaflex solutions but also serve as strategic assets that fuel sales pipelines, marketing campaigns, and executive conversations.

Why This Role Matters

The Head of Global Customer Evidence is a senior leadership position that sits at the intersection of creative storytelling, strategic business insight, and operational excellence. Reporting directly to the Global Senior Director of Privacy, Customer Advocacy, and Business Processes, you will lead a high‑performing team of executive producers, manage a network of award‑winning agencies, and act as the chief advocate for customer evidence in C‑level forums. Your work will directly influence how arenaflex’s solutions are perceived, adopted, and championed by customers worldwide.

Key Responsibilities

• Strategic Leadership: Define and execute a multi‑year vision for customer evidence that aligns with arenaflex’s growth objectives, brand positioning, and go‑to‑market strategies.
• Team Management & Development: Recruit, mentor, and inspire a diverse team of executive producers, editors, and project managers; provide constructive feedback, career coaching, and succession planning.
• Agency Partnership Oversight: Build and maintain strategic relationships with global creative agencies, ensuring they deliver high‑impact work on time, within budget, and to the highest creative standards.
• Production Pipeline Governance: Own the end‑to‑end production workflow for over 200 stories annually, from concept ideation through final delivery, while maintaining rigorous quality controls.
• Executive Storytelling: Personally oversee flagship customer stories that are featured in major events, executive briefings, and digital platforms; ensure each story clearly ties business outcomes to arenaflex solutions.
• Budget & Financial Stewardship: Manage a multi‑million‑dollar budget, track spend against forecasts, and optimize resource allocation across internal teams and external vendors.
• Data‑Driven Impact Reporting: Develop and present metrics that demonstrate the ROI of customer evidence, including lead generation, pipeline acceleration, brand perception, and sales enablement effectiveness.
• Cross‑Functional Collaboration: Partner with product marketing, integrated marketing, technical subject‑matter experts, and sales leadership to align story themes with product roadmaps and market demands.
• Innovation & AI Integration: Champion the use of emerging AI tools and creative technologies to streamline story production, enhance personalization, and unlock new formats (e.g., interactive video, AR experiences).
• C‑Level Representation: Serve as the primary spokesperson for the evidence team in executive forums, presenting strategic insights and advocating for the business impact of customer storytelling.

Essential Qualifications

• Bachelor’s degree in Marketing, Business, Computer Science, or a related discipline, combined with at least 6 years of relevant experience; or a Master’s degree with a minimum of 4 years of experience; or an equivalent blend of education and professional experience.
• Minimum of 4 years of direct or indirect people‑management experience, including virtual or globally distributed teams.
• Demonstrated ability to grow talent, deliver kind yet direct feedback, and foster an inclusive, high‑performance culture.
• Proven portfolio of B2B technology customer stories that illustrate a deep understanding of the buyer’s journey and the ability to translate complex solutions into relatable narratives.
• Strong executive presence with experience presenting to C‑level audiences and influencing senior stakeholders.
• Extensive experience managing multi‑million‑dollar budgets and large‑scale production engines.
• Exceptional communication skills, both written and verbal, with the ability to distill data into compelling presentations.

Preferred Qualifications & Experience

• Advanced degree (Master’s) in Marketing, Business, or a related field with 8+ years of relevant experience, or equivalent senior‑level experience.
• 12+ years of experience in business‑focused storytelling, including video production, written case studies, social content, and multimedia assets for Fortune 100‑level organizations.
• Leadership of teams comprising 20+ individual contributors and external vendors across multiple regions.
• Track record of securing executive buy‑in for story initiatives, defining clear outcomes, and delivering measurable business impact.
• Hands‑on expertise with AI‑driven creative tools (e.g., generative video editing, automated transcription, sentiment analysis) that accelerate production timelines.
• Experience navigating complex stakeholder ecosystems, including product marketing, sales, technical experts, and external agencies.
• Willingness to work remotely with occasional travel to key customer sites, industry events, and arenaflex headquarters.

Core Skills & Competencies

• Strategic Vision: Ability to see the big picture, anticipate market trends, and align storytelling initiatives with corporate objectives.
• Creative Storytelling: Mastery of narrative structure, visual storytelling, and brand voice, combined with a passion for innovative formats.
• Project Management: Expertise in agile methodologies, resource planning, risk mitigation, and delivery of large‑scale, multi‑project portfolios.
• Financial Acumen: Proficiency in budgeting, forecasting, and cost optimization for high‑visibility programs.
• Leadership & Coaching: Empathetic yet decisive management style that cultivates high‑performing, diverse teams.
• Data Literacy: Ability to interpret analytics, construct dashboards, and translate insights into actionable recommendations.
• Collaboration: Strong partnership skills with internal and external stakeholders, fostering trust and shared ownership.
• Technology Savvy: Familiarity with video production tools, content management systems, and emerging AI platforms.

Career Growth & Learning Opportunities

At arenaflex, we invest heavily in the professional development of our leaders. As Head of Global Customer Evidence, you will have access to:

• Executive mentorship programs with senior leaders across the organization.
• Leadership development courses focused on strategic influence, advanced storytelling, and financial stewardship.
• Opportunities to present at global conferences, industry panels, and internal town halls.
• Cross‑functional rotations that broaden exposure to product development, sales enablement, and digital marketing.
• Funding for certifications in AI‑driven creative tools, project management (PMP, Agile), and data analytics.

Work Environment & Culture at arenaflex

arenaflex champions a culture of inclusion, respect, and continuous learning. Our employees thrive in an environment where:

• Collaboration is encouraged across borders, time zones, and disciplines.
• Innovation is celebrated, and bold ideas are given the resources to succeed.
• Work‑life balance is supported through flexible remote‑work policies and generous paid‑time‑off.
• Diversity, equity, and inclusion are embedded in every hiring, promotion, and project decision.
• Recognition programs highlight both individual achievements and team milestones.

Compensation, Benefits & Perks

arenaflex offers a competitive total rewards package that includes:

• Base salary ranging from $129,200 to $268,900 USD, adjusted for location and experience.
• Annual performance bonuses tied to business impact and personal objectives.
• Equity participation through stock awards, aligning your success with the company’s growth.
• Comprehensive health, dental, and vision plans, plus mental‑health resources.
• Retirement savings plans with company matching contributions.
• Generous parental leave, family‑care assistance, and flexible work arrangements.
• Professional development stipend, tuition reimbursement, and access to industry‑leading learning platforms.
• Wellness programs, on‑site fitness centers (where applicable), and employee resource groups.

How to Apply

If you are a visionary leader with a passion for turning customer success into strategic advantage, we want to hear from you. Join arenaflex and help shape the stories that inspire the next generation of innovators.

Submit your application through our career portal. For any accommodations or assistance during the application process, please let us know—arenaflex is committed to providing an accessible and inclusive hiring experience.

Apply Now

Equal Opportunity Employer

arenaflex is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable law.