Medical Billing Customer Experience Team Lead – Denial Management, Pre‑Reg, Authorization & PFCC Specialist (Remote) – arenaflex

About arenaflex

arenaflex is a global leader in digital business services, delivering cutting‑edge solutions that help the world’s most respected brands streamline operations, improve patient outcomes, and drive sustainable growth. With a workforce of over 410,000 passionate professionals speaking more than 300 languages, arenaflex combines massive scale with local expertise to create a positive impact on communities, clients, and the environment. Our commitment to innovation, inclusion, and employee well‑being makes arenaflex a place where talent thrives and careers accelerate.

Why Join arenaflex?

At arenaflex, we believe that a supportive, inclusive, and forward‑thinking workplace is the foundation for extraordinary performance. Whether you are just starting your career or looking to take the next strategic step, you will find:

• Paid Training: Comprehensive onboarding and continuous learning programs to keep your skills sharp.
• Competitive Compensation: Market‑aligned wages that recognize your expertise and contributions.
• Full Benefits Package: Medical, dental, vision, 401(k) matching, and more to protect you and your family.
• Generous Paid Time Off: Flexible vacation and holiday policies to support work‑life balance.
• Wellness & Engagement: Programs that promote physical, mental, and emotional health.
• Remote‑First Culture: This role is 100 % work‑from‑home, giving you the freedom to work from any location.

Position Overview

arenaflex is seeking a highly motivated and detail‑oriented Denial Management, Pre‑Reg, Authorization and PFCC Specialist to lead the Medical Billing Customer Experience team. In this role, you will own the end‑to‑end revenue cycle management (RCM) process for a diverse portfolio of medical payers, ensuring timely collection of pending payments, accurate claim submissions, and effective denial resolution. Your expertise will directly influence patient satisfaction, provider reimbursement, and the financial health of arenaflex’s healthcare clients.

Key Responsibilities

• Pre‑Registration & Authorization: Initiate and manage pre‑registration and authorization requests for patients, verifying eligibility and ensuring compliance with payer guidelines.
• Denial Management: Investigate, appeal, and resolve claim denials across all payer types, collaborating with internal teams and external insurance representatives to achieve re‑processing and payment.
• Patient Financial Contact Center (PFCC) Functions: Serve as the primary point of contact for patient billing inquiries, providing compassionate, accurate, and timely information.
• Account Reconciliation: Reconcile accounts receivable, track outstanding balances, and generate detailed reports for management review.
• Collaboration & Issue Resolution: Partner with internal departments—including clinical, finance, and IT—to troubleshoot and resolve complex billing issues.
• Data Analysis & Reporting: Utilize arenaflex’s proprietary software platforms to extract, audit, and analyze billing data, presenting actionable insights to leadership.
• Process Improvement: Identify opportunities to streamline workflows, reduce denial rates, and enhance overall RCM efficiency.
• Compliance & Ethics: Maintain strict adherence to HIPAA, payer contracts, and internal policies while upholding the highest standards of professionalism and ethics.
• Team Leadership: Mentor junior staff, share best practices, and foster a culture of continuous improvement within the customer experience team.

Essential Qualifications

• Bachelor’s degree or equivalent experience in healthcare administration, business, or a related field.
• Minimum of 4 years of hands‑on experience in denial management, AR collection, pre‑registration, or authorization within the U.S. healthcare ecosystem.
• Proficiency with arenaflex’s billing software platform (formerly known as EPIC) and strong command of Microsoft Office Suite (Excel, PowerPoint, Outlook).
• Deep understanding of healthcare terminology, billing cycles, and reimbursement models for both government and commercial payers.
• Exceptional oral and written communication skills, with the ability to negotiate effectively with insurers and convey complex information to patients.
• Demonstrated ability to work independently, prioritize tasks, and meet strict deadlines in a remote environment.
• High ethical standards, courteous demeanor, and a customer‑centric mindset.
• Typing speed of at least 40 wpm with accurate data entry.

Preferred Qualifications

• Certification in Medical Billing & Coding (CPC, CPB) or Certified Professional Biller (CPB) designation.
• Experience with advanced analytics tools or SQL for data extraction and reporting.
• Previous experience in a remote, distributed team setting.
• Familiarity with payer-specific portals and electronic claim submission platforms.
• Demonstrated track record of reducing denial rates by 15 % or more through process enhancements.

Core Skills & Competencies

• Analytical Thinking: Ability to dissect complex billing scenarios, identify root causes, and develop effective solutions.
• Negotiation & Advocacy: Skilled at influencing payer decisions and advocating for fair reimbursement.
• Customer Service Excellence: Empathetic approach to patient interactions, ensuring clarity and confidence.
• Technology Savvy: Comfortable navigating multiple software systems, learning new tools quickly, and leveraging automation.
• Organizational Agility: Efficiently manage multiple priorities, maintain meticulous records, and adapt to evolving regulations.
• Team Collaboration: Strong interpersonal skills to work cross‑functionally and mentor junior colleagues.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Medical Billing Customer Experience Team Lead, you will have access to:

• Structured career pathways leading to senior RCM analyst, operations manager, or regional director roles.
• Mentorship programs pairing you with seasoned industry leaders.
• Continuous education subsidies for certifications, webinars, and industry conferences.
• Opportunities to participate in cross‑functional projects that broaden your strategic perspective.
• Leadership training modules designed to sharpen managerial and coaching capabilities.

Work Environment & Culture at arenaflex

Our remote‑first philosophy is built on trust, flexibility, and accountability. arenaflex’s culture celebrates diversity, encourages open dialogue, and rewards innovation. You will join a community of professionals who are:

• Passionate about improving healthcare outcomes.
• Committed to ethical practices and patient confidentiality.
• Enthusiastic about sharing knowledge and supporting one another’s growth.
• Driven to deliver excellence in every interaction, whether with a payer, a patient, or an internal stakeholder.

Compensation, Perks & Benefits (General Overview)

arenaflex offers a competitive salary package aligned with market standards for senior billing specialists. In addition to base pay, you may be eligible for performance‑based bonuses, health and wellness benefits, retirement savings plans, and a suite of employee assistance programs designed to support your overall well‑being.

How to Apply

If you are ready to make a meaningful impact on the healthcare revenue cycle, thrive in a dynamic remote environment, and grow your career with a global industry leader, we invite you to submit your application today. Join arenaflex and become part of a mission‑driven team that values your expertise, celebrates your achievements, and empowers you to deliver exceptional patient and payer experiences.

Apply Now