Remote Member Services Representative – Credit Union Payments, Digital Banking & Financial Operations Specialist

Join arenaflex: Where Banking Innovation Meets Member-First Service

Are you ready to launch a rewarding career in financial services with the flexibility of remote work? arenaflex invites you to become part of a forward-thinking team that powers the backbone of modern banking operations. As a Remote Member Services Representative working within the Payments and Digital Strategy division, you will play a vital role in delivering exceptional service to credit union members while mastering the intricacies of payment processing, account reconciliation, and digital banking solutions.

This is more than just a job—it is an opportunity to grow professionally in the dynamic world of financial services, working alongside a collaborative team that values precision, integrity, and member satisfaction. If you are detail-oriented, thrive in fast-paced environments, and have a passion for helping people navigate their financial needs, arenaflex wants you on board.

Why You Will Love This Opportunity at arenaflex

At arenaflex, we believe that great work begins with great people. Our remote-first approach allows you to contribute meaningfully from the comfort of your home while staying deeply connected to a vibrant, supportive team. As a member of our Payments and Digital Strategy crew, you will:

• Handle critical daily operations related to check processing, item processing, direct deposits, and fund transfers
• Develop specialized expertise in NACHA regulations, federal banking compliance, and payment systems
• Work with cutting-edge digital banking platforms and remote deposit technologies
• Build a long-term career path in financial services with comprehensive training and mentorship
• Enjoy the autonomy of remote work while contributing to a high-performing team culture

Key Responsibilities

Daily Transaction Processing & Reconciliation

• Complete accurate data entry and balancing functions for all payment processing activities
• Process loan payments, multi-account deposits, credit card payments, and specialized checks including IRA, bankruptcy, and payoff documentation
• Coordinate returned items with members, door vendors, the Federal Reserve Bank, and other financial institutions
• Review, evaluate, and approve Remote Deposit, Mobile, ATM, and other image-enabled products
• Log, research, and execute necessary general ledger (GL) adjustments, account modifications, and returns
• Process Stop Pays requests and manage Check Batching operations with precision
• Complete daily balancing procedures and ensure proper department closing protocols are followed

Wire Transfer & Fund Movement Operations

• Obtain required information from members for the timely and accurate processing of both international and domestic fund transfer requests
• Research and verify incoming and outgoing wire transfer details to ensure accuracy and compliance
• Communicate effectively with vendors to coordinate fund transfer processing
• Maintain comprehensive knowledge of applicable outgoing and incoming fund transfer regulations
• Process check returns, research member returned checks on draft changes, and verify members for outgoing fund transfers
• Coordinate with the Federal Reserve on verifying and releasing fund transfers

Member Support & Interdepartmental Collaboration

• Assist other departments with fraud resolution, member inquiries, and general ledger balancing
• Work assigned member cases and cases promptly and professionally
• Complete daily processing of workflows related to late returns, receipt delivery, foreign collections, and legal fees
• Ensure the security and confidentiality of all accounts and member data
• Maintain strict compliance with all relevant laws and regulations, including the Bank Secrecy Act

What You Need to Succeed

Minimum Qualifications

• Education: High school diploma or GED equivalent
• Technical Skills: Intermediate proficiency in Microsoft Excel and Microsoft Word
• Communication: Strong verbal and written communication skills
• Work Authorization: Must be eligible to work in the United States

Preferred Qualifications

• Previous customer service or member service experience in a financial environment
• Prior banking or credit union industry experience
• Hands-on experience with Episys/Symitar core banking systems
• Experience processing wire transfers and complex payment transactions
• Familiarity with credit union operations and member-focused financial services

Core Skills & Competencies

To excel in this role at arenaflex, you will demonstrate the following capabilities:

• Microsoft Office Proficiency: Skilled in Word, Excel, Access, and PowerPoint, gained through professional work experience, formal training, or hands-on use
• Customer Service Excellence: Ability to deliver outstanding service to members while maintaining a professional and empathetic demeanor
• Mathematical Acumen: Comfortable performing calculations accurately and analyzing financial data with precision
• Multitasking Ability: Capable of performing in a fast-paced environment, managing multiple responsibilities simultaneously, and functioning as an integral part of a team
• Time Management: Proven ability to effectively prioritize work and meet tight deadlines under high-volume pressure
• Cross-Training Flexibility: Willingness to learn and perform any role assigned within the department as business needs dictate
• Professional Interpersonal Skills: Ability to engage professionally with all team members and credit union members
• Independent Work Ethic: Self-motivated with strong organizational skills and exceptional attention to detail
• Reliability: Consistent performance and excellent attendance record
• Compliance Readiness: Must successfully pass all arenaflex and credit union pre-employment compliance checks

What You Will Get at arenaflex

arenaflex is committed to supporting your professional and personal well-being. Our comprehensive benefits package reflects our dedication to our team members:

Health & Wellness Benefits

• Comprehensive health, dental, prescription, and vision insurance available on your first day of employment
• Access to virtual physician visits for convenient healthcare consultations
• Flexible spending accounts to help you manage out-of-pocket healthcare expenses
• Wellness programs designed to help you be your best self, with resources and tools tailored to your well-being journey

Financial Security

• Competitive Compensation: Hourly rate of $22–$35 based on experience and qualifications
• 401(k) retirement program available upon hire, with potential employer contributions after one year of service
• Employee Assistance Program for personal and professional support

Additional Perks

• Pet insurance to help care for your furry family members
• Discounts on hotels, car rentals, cruises, and other travel-related services
• Opportunities for professional development and career advancement within the organization

Our Culture at arenaflex

At arenaflex, we believe that diversity, equity, and inclusion are the foundation of a dynamic and innovative workforce. From the team members we hire to the customers we serve, we are committed to creating an environment where everyone feels valued, respected, and empowered to reach their full potential.

Our culture is built on collaboration, continuous learning, and a shared commitment to excellence. We foster an inclusive workplace that welcomes diverse perspectives and encourages every team member to contribute their unique talents. Whether you are working remotely or engaging with colleagues virtually, you will find a supportive community that celebrates achievements and supports growth.

Compliance & Workplace Standards

arenaflex operates in full compliance with all applicable United States labor laws and regulations, including:

• Fair Labor Standards Act (FLSA): Adherence to minimum wage, overtime pay, and child labor standards
• Occupational Safety and Health Act (OSHA): Commitment to maintaining a safe and healthy work environment, even in remote settings
• Equal Employment Opportunity: Compliance with Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), and all related legislation
• Data Privacy & Protection: Responsible handling of sensitive member and employee information in accordance with applicable data protection laws
• Ethical Conduct: Commitment to fair practices, transparency, and corporate social responsibility in all operations

Take the Next Step in Your Career

If you are a motivated, detail-oriented professional looking to build a meaningful career in financial services, arenaflex is the place for you. This remote position offers the perfect blend of professional challenge, career growth, and work-life balance. You will gain valuable experience in payment processing, regulatory compliance, and member services while working with a team that genuinely cares about your success.

Do not miss this opportunity to join an organization that values your contributions, invests in your development, and rewards your dedication. Whether you are an experienced banking professional or looking to transition into the financial services industry, we encourage you to apply.

Apply today and become part of the arenaflex team—where your career takes flight and your potential has no limits.