[Remote] Collector

Note: The job is a remote job and is open to candidates in USA. Cadex Solutions Corporation is a holding company focused on providing global commercial order-to-cash management solutions. They are seeking a Collector to manage past due accounts on behalf of clients, utilizing various collection techniques to maximize revenue generation and maintain high service standards.

Responsibilities

• Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction
• Work accounts assigned efficiently by meeting productivity and activity goals as assigned
• Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently
• Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required
• Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed
• Continuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) seek to deliver more than is expected
• Engage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email
• Maintain confidentiality of both internal and external party information
• Business cultures differ in the various locations that our clients and their customers do business; actively seek to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients
• Responsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and subject to change; apply the same quality standards to all claims
• Maintain organized electronic file storage of documents and emails
• Interface with Client-Facing departments to help identify and meet client needs
• Support new hires and other co-workers by assisting with training or other questions
• Respond to written correspondence from customers, and clients in clear, concise, and professional language by keeping language accurate, legible, complete, and by using a positive tone
• Identify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvements
• Exercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plans
• Continuously seek opportunities for process improvement and propose ideas
• Foster effective communication and collaboration between countries and cultures within all regions
• Assist in Operational project work as required
• Act as backup to other members of the Operational Departments
• Maintain a high level of professionalism and confidentiality with all information entrusted with
• This position will perform other duties as requested

Skills

• High School Diploma or General Education (GED)
• 1 - 3 years' experience in collections, B2B collections or accounts receivable role
• Strong computer skills in various systems, especially Microsoft Office
• Time management and organization skills
• Proficient communication and comprehension skills, including professional written and telephone communication
• Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients
• Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontation
• Basic mathematical skills
• Basic telephone and calculator skills
• Fluency in the English language

Benefits

• Commission plan that pays monthly bonuses based on performance, either a flat dollar (ranging from $350 to $700 monthly) or 4% commission
• Uncapped 4% commission on all fees collected
• Monday through Friday day shift – no nights or weekends
• A global company with cross training and transfer opportunities
• Medical and dental, 80% single and 60% family covered by Cadex
• 401(k) with a 4% match (100% of your first 3% and 50% of your next 2%)
• Company paid life insurance and long term disability insurance
• Generous PTO/sick leave along with other paid emergency leave options
• 6 weeks of partial salary for parental leave
• Stable and professional office and work environment
• Company provided Equipment
• Remote environment

Company Overview