Mortgage Servicing Specialist I
Univest Financial Corporation is seeking a detail-oriented Mortgage Servicing Specialist I to support key mortgage servicing functions, including loan boarding, escrow setup and maintenance, PMI processing, and timely resolution of internal and external customer requests. This is a hybrid position based at Harbor Place in Souderton, PA, offering the opportunity to collaborate with a knowledgeable team while helping ensure accurate, compliant servicing and exceptional customer experiences.
Responsibilities
- Input new mortgage loans to the JH Banking System and verify accuracy, especially with escrow amounts
- Perform quality control of mortgage and escrow documents scanned in Synergy Imagining System after loan input
- Fund mortgages sold to investors via Jack Henry and maintain Excel spreadsheet for reporting purposes
- Reply to telephone and email requests from internal and external customers for mortgage loan information
- Reply to telephone and email requests from internal and external customers for mortgage escrow information and handle annual escrow analysis statement questions
- Process the addition and removal of escrow accounts based on investor guidelines
- Disburse payments from escrow for quarterly and yearly tax bills
- Disburse payments from escrow for monthly payments to PMI companies
- Activate PMI for newly boarded loans
- Understand and analyze complex escrow issues like handling tax shortages due to increases in homeowners’ insurance and taxes
- Assist customer and branch staff with inquiries for homeowner’s insurance claims and track progress
- Daily settlements on Escrow general ledger and private mortgage insurance (PMI) general ledger
- Accountable for compliance with laws and regulations that apply to this position including the Univest Code of Conduct
- Perform other duties as assigned
Skills
- Bachelor's degree or a minimum of 1 year bank loan operations experience or equivalent required related education and experience
- Excellent customer service, telephone skills, written and verbal communication
- Have a comprehension of mortgage loan documents and processing (including escrow)
- Ability to work separately and as part of a team
- Ability to prioritize, organize, and enter data accurately
- Experience with Private Mortgage Insurance a plus
- Advanced PC, Word, Excel skills, Encompass, Jack Henry, Ground Control, and BlackLine a plus
Benefits
- Medical, dental and vision coverage (single or family; begins the first of the month following start date)
- Participation in 401(k) plan with up to a 3% employer match after 6 months of employment
- 15 days annually (prorated your first year)
- 12 weeks of sick time with a doctors note after 6 months of service
- 11 paid holidays
- Company paid life insurance
- Other supplemental insurances
- Tuition reimbursement
- Employee Wellness programs: including fitness club discounts and fitness tracker discounts/ annual reimbursement
- Discounts on loan products
- Professional development trainings
Company Overview