[Remote] Client Experience Coordinator (Remote)
Note: The job is a remote job and is open to candidates in USA. FMG is a leading all-in-one digital marketing platform dedicated to empowering financial professionals with innovative marketing solutions. As a Client Experience Coordinator, you will be responsible for ensuring client satisfaction, managing client inquiries, and coordinating resources to enhance the overall client experience.
Responsibilities
- Communicate with clients via phone, live chat, email, and web meetings to ensure expectations are met and exceeded
- Promptly address client inquiries, issues, and/or feedback and provide proper follow-up to ensure client satisfaction
- Understand client goals/needs to ensure a seamless experience
- Perform simple inbound product and/or website change requests/tasks
- Coordinate necessary resources amongst the team to ensure more complex product and/or website change requests/tasks are being carried out
- Collaborate with various departments to create a consistent and positive client experience
- Participate in ongoing team meetings to review ideas, feedback, and related activity
- Leverage our full suite of cutting-edge tools and apps, including Google G Suite, Slack, and others
- Access to a private & secure workspace, free from distractions
- Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
- An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)
Skills
- Must be detail oriented, organized, and able to juggle multiple priorities with grace
- Must be self-motivated and able to function independently and within a team structure
- Must have strong writing skills (we send a lot of messages to our customers)
- Must be able to manage expectations, set schedules, and ensure deliverables are on track as agreed to
- Great interpersonal skills (many departments will rely on you, and you'll rely on them)
- Must be quick 'on your feet' and able to field questions and challenges as they happen
- Must have excellent follow-up and follow-through skills
- Experience working with Google G Suite and other online tools is desired. The ability to quickly learn these and other tools is more important, however
Benefits
- Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown.
- Our comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave.
- Our robust insurance plan includes: + Medical with $0 co-pay Telehealth plan + Dental + Vision + Health Savings Account (HSA) with generous employer contributions + Flexible Spending Accounts (FSA) + Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage + Company-paid Short & Long Term Disability coverage + Company-paid Employee Assistance Program (EAP)
- Matching 401(k) with immediate full vesting
- On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
- Internet & Gym Reimbursement!
- We’ll provide you with the work computer equipment you need to set you up for success!
- Our Employee Events Committee and managers are always planning a mix of fun in-person and virtual events to keep us all connected—plus we also love to throw in some FMG swag, so you can show off your company spirit in style!
Company Overview