Tier 1 Technician (LAK)
IT Voice is a leading provider of Technology solutions, specializing in a wide range of services including Managed IT, Cloud, Security, Managed Network, and VoIP solutions. As a Tier 1 Technician, you’ll serve as the first line of technical support for clients, focusing on remote Helpdesk support and troubleshooting endpoint and server issues while also participating in occasional on-site deployments.
Responsibilities
- Provide Tier-1 support for desktops, servers, applications, and endpoints
- Troubleshoot Windows Server environments, Exchange, Office 365 Admin, and Active Directory
- Monitor and respond to system performance alerts and user-submitted tickets
- Utilize ConnectWise PSA for ticketing, documentation, and communication
- Update internal and client-facing documentation as needed
- Participate in team meetings, ongoing training, and development initiatives
- Deploy on-site within the local market when necessary
- Participate in the on-call rotation and perform other duties as assigned
Skills
- 1–2 years of experience in an IT support or Helpdesk environment
- Working knowledge of AD forests, trees, domains, and replication
- Basic understanding of networks and subnetting
- Proficiency with Microsoft Office Suite, Windows Server 2012–2019, Exchange, O365, and antivirus solutions
- Excellent verbal and written communication skills
- Strong organizational, multitasking, and documentation abilities
- Ability to lift up to 40 lbs unassisted
- Must reside in or near Lakeland, FL and be willing to commute for occasional on-site visits
- Authorization to work in the U.S
- We are also a Team – so if it would bother you to take out the trash one day, it's probably best you don't apply
- Certifications: CompTIA, MCP, Microsoft, Cisco, VMware
- ConnectWise PSA experience
Benefits
- 401(k)
- Health
- Dental
- Vision
- Life insurance
- PTO
- Paid Holidays
- Career advancement opportunities in a growing, people-first organization.
Company Overview