Project Coordinator
Pella Corporation is seeking a detail-oriented and customer-focused Project Coordinator to join their team at the Geneva branch. This hybrid role is essential for ensuring the seamless execution of customer orders from contract through final resolution, partnering closely with various teams to deliver an exceptional customer experience.
Responsibilities
- Serve as a primary point of contact for internal and external customers
- Review and process orders submitted by the sales team
- Purchase products from vendors and corporate manufacturing facilities
- Track and manage key order dates, milestones, and activities
- Schedule and release completed products for fulfillment
- Coordinate value-add services and pre-finishing processes
- Arrange delivery and/or installation of customer orders
- Collect customer payments when applicable following delivery or installation
- Resolve issues related to shortages, damages, or service needs
- Process factory credits and follow up on pending or denied credits
- Support product inquiries and provide guidance on offerings
- Assist with inventory activities and discrepancy resolution
- Contribute to continuous improvement initiatives
- Coordinate and manage installation permits
- Verify and collect Lead Safe Install documentation
- Schedule product installations and recovery appointments
- Approve and process subcontractor installation payments
- Assist with quoting and bidding for projects
- Manage orders within OMS, including scheduling and communication of ship dates
- Coordinate delivery logistics with customers and contractors
- Communicate regularly with internal and external stakeholders to ensure order accuracy and timeliness
Skills
- High School Diploma or GED required
- Strong customer service and communication skills (phone, email, and in-person)
- Detail-oriented with strong follow-through
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and critical thinking skills
- Collaborative team player with a proactive mindset
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Ability to quickly learn internal systems and software
- Self-motivated and committed to continuous learning
- Strong organizational and time management skills
- Ability to build trust with customers and team members
- Professional and polished communication and appearance
- Ability to handle conflict resolution effectively
- Associate degree or technical certification preferred
- 0–2 years of experience in customer service or general business preferred
- Construction, window/door, or building materials knowledge is a plus (not required)
Benefits
- Hybrid Schedule: In-Office Tuesday & Wednesday | Remote Monday, Thursday, Friday
- Full-Time | Monday–Friday, 7:30 AM – 4:00 PM
- Hybrid work flexibility
- Opportunity to grow within a collaborative and customer-driven team
- Exposure to cross-functional business operations
Company Overview
Company H1B Sponsorship