Remote Customer Service Representative – B2B Support, Order Processing, and CRM Specialist

About arenaflex

arenaflex is a second‑generation, family‑owned leader in the manufacturing and distribution of high‑performance protective gear, including gloves, suspenders, and specialty apparel. With a heritage built on durability, craftsmanship, and relentless innovation, arenaflex serves a broad spectrum of customers—from industrial manufacturers to healthcare providers—who rely on our products to keep their teams safe and productive. Our commitment to quality, integrity, and continuous improvement has positioned us as a trusted partner in a competitive market, and we are proud to be recognized for both our product excellence and our customer‑centric service philosophy.

Why Join arenaflex?

At arenaflex, we live by a “work hard, play hard” ethos that encourages ambition, creativity, and collaboration. Our teams are empowered to take ownership, solve problems, and celebrate successes together. Whether you thrive in a fast‑paced remote environment or enjoy occasional in‑office collaboration, you’ll find a supportive community that values your ideas, invests in your growth, and rewards your contributions. If you are looking for a workplace where your voice matters, where you can make a tangible impact on both customers and the company’s future, arenaflex is the place to be.

Position Overview

The Remote Customer Service Representative (CSR) is the front line of arenaflex’s B2B support network. In this role you will interact with customers via phone, email, and live chat, ensuring each interaction is handled with professionalism, accuracy, and empathy. You will be responsible for processing orders, troubleshooting issues, maintaining up‑to‑date records in our CRM system, and collaborating with internal sales and operations teams to guarantee seamless order fulfillment. This position offers a blend of customer engagement, data entry, and cross‑functional coordination, making it ideal for individuals who enjoy both interpersonal communication and detail‑oriented tasks.

Key Responsibilities

• Provide prompt, courteous, and knowledgeable assistance to B2B customers through phone, email, and live chat channels.
• Accurately capture and enter product orders, ensuring all required details (SKU, quantity, shipping information, and special instructions) are recorded in the order management system.
• Investigate and resolve customer inquiries, complaints, and product issues, escalating to senior staff when necessary while maintaining ownership of the resolution process.
• Validate order accuracy, confirm pricing, and coordinate with internal sales partners to guarantee timely fulfillment.
• Maintain comprehensive and up‑to‑date customer records in the CRM, documenting interactions, preferences, and any follow‑up actions.
• Collaborate with the warehouse, logistics, and finance teams to track order status, address shipping discrepancies, and process returns or exchanges.
• Identify trends in customer feedback and share insights with product development and quality assurance teams to drive continuous improvement.
• Assist in the creation and maintenance of knowledge‑base articles, FAQs, and training materials for both customers and internal staff.
• Participate in special projects, such as trade‑show preparation, system migrations, or process‑optimization initiatives, as directed by the Customer Service Manager.
• Adhere to arenaflex’s service standards, data‑privacy policies, and compliance requirements at all times.

Core Competencies & Skills

• Exceptional Communication: Clear, concise, and empathetic verbal and written communication, with strong active‑listening abilities.
• Detail Orientation: Ability to capture precise order information and maintain accurate records without errors.
• Service Mindset: Proactive, solution‑focused attitude that prioritizes customer satisfaction and loyalty.
• Technical Proficiency: Comfortable navigating Microsoft Office Suite, CRM platforms, and learning new software tools quickly.
• Adaptability: Ability to thrive in a fast‑changing environment, adjust to new processes, and respond to evolving customer needs.
• Team Collaboration: Strong interpersonal skills for working effectively with sales, operations, and logistics teams.
• Problem‑Solving: Analytical thinking to diagnose issues, identify root causes, and recommend actionable solutions.
• Time Management: Efficiently manage multiple tasks, prioritize urgent requests, and meet service level agreements.

Essential Qualifications

• Associate degree (AA) or equivalent from a two‑year college, technical school, or comparable work experience.
• Minimum of two (2) years of proven B2B customer service experience, preferably in a manufacturing or distribution environment.
• Demonstrated ability to handle high‑volume inbound communications while maintaining professionalism and composure.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn new software applications.
• Strong written and verbal communication skills, with an emphasis on accuracy and clarity.
• Self‑motivated, reliable, and capable of working independently in a remote setting while staying aligned with team goals.

Preferred Qualifications

• Experience with CRM platforms (e.g., Salesforce, HubSpot) and ERP or warehouse management systems.
• Familiarity with ticketing tools such as Zendesk and project‑management software like Asana.
• Previous exposure to order‑processing workflows, inventory tracking, and shipping logistics.
• Knowledge of the protective‑gear industry, including glove and suspenders product lines.
• Certification in customer service excellence or related fields (e.g., HDI, ITIL).

Work Environment & Schedule

This is a full‑time, remote position offering a flexible schedule that aligns with standard business hours. While the primary work location is your home office, occasional visits to arenaflex’s Portland, OR headquarters may be required for team meetings, training sessions, or trade‑show preparation. The role utilizes standard office equipment—computer, headset, and phone—and requires a reliable internet connection. The position is not available to residents of California, Colorado, Washington, New Jersey, or Rhode Island due to regulatory constraints.

Physical Demands

The role is predominantly sedentary, involving extended periods of sitting, typing, and speaking. Occasionally, you may be asked to assist with the set‑up or tear‑down of trade‑show displays, which could involve lifting items up to 50 pounds. Reasonable accommodations are available for individuals with disabilities to perform essential functions.

Compensation & Benefits

• Competitive hourly wage starting at $20.00 per hour, with performance‑based incentives.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company matching contributions.
• Paid time off (PTO), paid holidays, and flexible scheduling to support work‑life balance.
• Remote‑work stipend for home office setup and internet expenses.
• Professional development assistance, including tuition reimbursement, certifications, and access to online learning platforms.
• Employee discounts on arenaflex product lines and partner retailer offers.
• Paid volunteer days and community‑service initiatives.
• Commuter benefits for occasional office visits, including bus passes.

Career Development & Growth Opportunities

arenaflex invests heavily in the growth of its people. As a Remote Customer Service Representative, you will have access to a structured career path that can lead to senior support roles, team lead positions, or specialized functions such as training, quality assurance, or account management. Ongoing mentorship, quarterly performance reviews, and participation in arenaflex’s open‑book management meetings provide transparency and a clear view of how your contributions impact the broader business. Employees are encouraged to propose process improvements, lead cross‑functional initiatives, and attend industry conferences to broaden their expertise.

Company Culture & Values

Our culture is built on four core pillars: Integrity, Innovation, Collaboration, and Respect. arenaflex treats every employee, supplier, and customer as an extended family member, fostering an environment where ideas are welcomed, diversity is celebrated, and success is shared. Regular virtual town halls, team‑building events, and recognition programs keep morale high and ensure that every voice is heard. The “work hard, play hard” mindset translates into a supportive atmosphere where high performance is balanced with wellness initiatives, social activities, and a genuine sense of camaraderie.

Application Process

If you are ready to bring your customer‑service expertise to a dynamic, values‑driven organization, we invite you to apply today. Please submit your resume and a brief cover letter outlining why you are the ideal fit for arenaflex’s Remote Customer Service Representative role. Our hiring team will review applications on a rolling basis, and qualified candidates will be contacted for a virtual interview.

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