[Remote] Product Operations Manager Job Details | Sephora
Note: The job is a remote job and is open to candidates in USA. Sephora is a renowned beauty retailer dedicated to empowering individuals through inclusivity and diversity. They are seeking a Product Operations Manager to enhance their digital product ecosystem by designing and improving operational models that support Product Management and UX teams, ensuring effective collaboration and productivity across platforms.
Responsibilities
- Own the Product & UX Operating Model. Drive clarity, consistency, and scale across product ways of working by owning operating rhythms, workflows, governance, standardized artifacts, release enablement, onboarding, training, and communications
- Lead AI-Enabled Process Improvements. Identify and apply AI tools and practices to reduce manual effort, improve information quality, increase team productivity, and support faster, better product and operational decisions — while maintaining trust, governance, and compliance
- Manage Systems of Record. Own platforms such as SharePoint, Teams, Confluence, and JIRA integrations to ensure information is discoverable, current, and reliable across all teams
- Drive Cross-Functional Adoption. Communicate, document, and reinforce standardized ways of working across Product, UX, Engineering, Program Management, Finance, Business, and Governance partners through practical examples and operational support
- Act as Connective Tissue Across Teams. Serve as a key alignment partner, clearly communicating intent, value, and impact to drive shared understanding and adoption of operational improvements
- Strengthen Team Culture. Champion a strong, inclusive team environment through thoughtfully designed onboarding experiences, training programs, shared rituals, and recognition celebrations
Skills
- 6–8 Years of Operational Experience. A strong background in Product Operations, Business Operations, Program Management, or similar roles, ideally supporting Product, UX, or Engineering teams in a product-led organization
- AI Fluency with Sound Judgment. Demonstrated ability to responsibly apply AI tools to improve productivity, strengthen synthesis and decision support, streamline workflows, and deliver higher-quality business outcomes
- Systems Thinking & Cross-Functional Influence. Strong end-to-end process orientation with the ability to align cross-functional teams around clear operating practices — influencing without formal authority through credibility, clarity, and compelling narratives
- Outcome-Oriented Mindset. Ability to define clear success criteria, execute against desired outcomes, and measure the impact of operational improvements using relevant qualitative and quantitative signals
- Strong Communication Skills. A relationship-driven communicator who builds trust across teams and can effectively engage both technical and business audiences
- Bachelor's Degree or Equivalent Professional Experience
Benefits
- Individuals employed in this position may also be eligible to earn bonuses.
- Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage.
- Sephora also fully covers our employees’ disability and life insurance.
- We offer a competitive 401k with 4% match as well as FSA and HSA programs.
- We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
- You’ll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more.
- Career growth is built into every role, with access to training, development, and tuition reimbursement.
- Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
- Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse.
- Volunteer and donation matching.
Company Overview
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