[Remote] Pharmacy Account Manager

Note: The job is a remote job and is open to candidates in USA. Crumdale Specialty is a diversified insurance firm providing custom, self-funded healthcare solutions to a limited distribution network of brokers, consultants, and agents nationwide. The PBM/Pharmacy focused Account Manager will handle day-to-day relationships with clients, troubleshoot requests, and collaborate with multiple partners to find client solutions.

Responsibilities

• Interact with internal Crumdale associates to support client strategy and initiatives
• Coordinate client and internal team meetings
• Assist PBM Strategic Account Executives with implementation tasks to ensure a smooth transition of clients from other organizations
• Prepare and provide clients with performance reports; present when applicable
• Use critical thinking skills to proactively manage client issues
• Document and triage client-related issues/escalations
• Escalate high-priority items to the management team
• Build relationships with brokers, consultants, TPA and employers
• Proactively provide follow-ups and feedback to brokers/consultants and clients
• Complete assigned tasks and projects according to appropriate timelines agreed upon with client and internal stakeholders

Skills

• Client customer service experience with ability to build trust and establish meaningful relationships
• Ability to work with cross-functional teams
• Individual should possess strong project management skills
• Must be able to handle multiple tasks and work in a fast-paced environment
• High level of accuracy and attention to detail and ability to manage to strict deadlines
• Self-starter who can thrive in a high-growth, entrepreneurial startup environment
• Deep-rooted knowledge of the PBM industry and current industry trends
• Knowledge of PBM contracts, pricing, clinical/financial programs and trend management
• Strong verbal and written communication skills including presentation skills within a client relationship management setting with internal and external parties
• Fundamental knowledge of pharmacy, market trends and competitive landscape, with an ability to assess and consider these factors when developing solutions
• Solid understanding of health and welfare benefits claims processing and claims payment administration
• Exceptional interpersonal and communication skills, comfortable and poised in any setting from small face-to-face meetings to large conference-like presentations
• Effectively build trust and establish meaningful relationships within clients, vendors and internal departments
• Solid financial acumen, with an understanding of marketplace economics
• Collaborate with C-suite & internal and external partners (e.g. brokers, TPAs, Employers, PBMs, partners and Crumdale)
• Independent critical thinker with strong analytical, reasoning and problem-solving skills
• Ability to work independently and in a collaborative group setting
• Solid organizational skills and must be able to adhere to strict deadlines
• Must be able to demonstrate integrity and a commitment to values
• Proficient with MS Office suite
• Working knowledge of Salesforce, Microsoft Teams, OneDrive and Citrix SharePoint

Benefits

• Medical
• Telemedicine
• Dental
• Vision
• Life, AD&D, Disability
• 401(k)
• Flexible Time-off

Company Overview