[Remote] Customer Support Manager
Note: The job is a remote job and is open to candidates in USA. AO Globe Life is hiring for a fully remote Customer Support Manager to join their mission-driven team. The role involves connecting with individuals interested in benefit programs, conducting virtual consultations, and providing client-focused support throughout the enrollment process.
Responsibilities
- Connect with individuals who have expressed interest in learning about benefit programs
- Schedule and conduct virtual consultations with clients via Zoom
- Guide clients through available benefit options and assist with enrollment
- Maintain accurate digital records and manage follow-up communications
- Deliver professional, client-focused support throughout the process
- Participate in mentorship sessions, development programs, and team training
- Build strong client relationships that support long-term trust and service
Skills
- Strong communication and interpersonal skills
- Organized, self-motivated, and comfortable working independently
- Confident speaking on video and comfortable using digital tools
- Passion for helping others and contributing to service-focused work
- Must be legally authorized to work in the United States
- Reliable internet connection
- Windows-based laptop or desktop computer with a functioning webcam
- Customer service or consultative experience is helpful but not required
Benefits
- Fully remote role with flexible scheduling
- Warm leads provided — no cold calling or prospecting
- Weekly pay via direct deposit
- Full training and licensing support
- Monthly and quarterly performance bonuses
- Equity opportunities for qualifying team members
- Clear leadership pathways for high-performing team members
- Supportive, people-first team culture
Company Overview