[Remote] Access Supervisor, Inside Sales (Remote)

Note: The job is a remote job and is open to candidates in USA. Insulet Corporation is an innovative medical device company dedicated to simplifying life for people with diabetes through its Omnipod product platform. The Inside Sales Supervisor leads a high-performing sales team, focusing on converting prospective customers into active users while driving process improvements and operational efficiency.

Responsibilities

• Provides supervision - ensuring call handling and documentation meet regulatory requirements within pharmacy guidelines
• Supervise day-to-day operations for the Inside Sales Access team, serving as the primary escalation point for any questions or issues and managing processes within the pharmacy process
• Define, manage, and implement enhancements to processes and systems to refine the Inside Sales structure
• Preparation of daily, weekly, monthly, and quarterly reports
• Manages daily call and task productivity, ensuring accountability to role expectations
• Provides coaching and feedback in accordance with department and company goals
• Manages Inside Sales Access quality program, conducting quality audits and calibration of quality scoring with the leadership team
• Handles the most complex Customer complaints, escalations, and/or inquiries
• Ensures adherence to Regulatory, Quality, Pharmacy, and accreditation standards
• Reviews financial targets and is responsible for working with Sr Inside Sales Leadership to assist with meeting or exceeding goals and ensuring operating and expense commitments are met within Service Level Agreements
• Participates in special projects and performs other duties as assigned
• Performs other duties as assigned

Skills

• Associates' degree
• 2+ years of experience in an inside sale or contact center environment
• Strong sales acumen
• Leadership capability
• Analytical thinking
• Ability to coach team members
• Optimize processes
• Consistently achieve sales objectives in a fast-paced healthcare environment
• Experience as a supervisor with responsibility for direct reports
• Experience focusing on Regulatory, Quality, Pharmacy, and accreditation standards
• Experience with coaching colleagues in a team environment to improve selling and technical skills
• Demonstrates strong selling skills & objection handling
• Strong focus on results and achievement of objectives
• Self-motivated, able to assume responsibility and work autonomously in a professional manner
• Highly developed sense of integrity
• Demonstrated strong decision‐making, organizational and prioritization skills
• Energetic, motivated, positive, and passionate
• Flexibility in hours
• Works well both independently and within a team environment
• Solid analytical and technical skills
• The ability to work overtime to meet business objectives
• Requires sitting and standing associated with a normal office environment
• Manual dexterity is needed for using a computer keyboard
• Experience as a supervisor with responsibility for direct reports
• Expert knowledge of Diabetes and Insulin Pumps
• Experience with the Salesforce system

Benefits

• Incentive compensation
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• Additional employee wellness programs
• 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired)

Company Overview