[Remote] EHR System Analyst

Note: The job is a remote job and is open to candidates in USA. The University of Texas MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. The Electronic Health Record Systems Analyst supports the Clinical Access Revenue System department by acting as a liaison between end users and the Electronic Health Record team, ensuring systems align with operational needs and patient safety priorities.

Responsibilities

• Obtain Epic certification within 180 days of hire and maintain required certifications as assigned
• Adhere to standard operating procedures and maintain build and testing standards, including SME or governance signoff
• Follow IS division best practices and UT MD Anderson policies, procedures, and standards
• Prepare and maintain documentation for system enhancements and new technology implementations
• Follow documented change control processes and perform quality control and testing to ensure technically sound solutions
• Implement and prioritize requested system changes or projects while proactively communicating with end users
• Maintain and troubleshoot Electronic Health Record build and configuration
• Modify Epic content as directed by project teams and governance bodies
• Participate in implementation and optimization efforts with required approvals
• Analyze system configuration with a strong focus on patient safety
• Perform medium-risk and moderately complex system maintenance activities
• Complete routine system revisions to meet established build metrics
• Apply clinical workflow knowledge to optimize system design and development
• Provide technical expertise in the design and development of Electronic Health Record systems
• Provide timely customer support and problem resolution for assigned applications
• Communicate expectations for procedures, service arrival times, and project deliverables
• Participate in after-hours application support and downtime procedures as needed
• Build technical and workflow knowledge to troubleshoot and resolve incidents effectively
• Coordinate issue resolution with Epic technical support
• Gather information related to system enhancements and workflow improvements
• Maintain strong liaison relationships with customers and OneIS partners
• Collaborate with senior analysts to build technical and operational knowledge
• Attend meetings, participate in workgroups, and serve on committees as required
• Support the delivery of innovative, quality, and sustainable IT solutions and services
• Promote trust, respect, honesty, and collaboration with customers and colleagues
• Build productive partnerships focused on shared success
• Demonstrate commitment to excellence, continuous improvement, and value-driven outcomes

Skills

• Bachelor's Degree
• 2 years Clinical, relevant healthcare information technology, or relevant business experience
• EPIC - EPIC Certification within 180 Days
• EpicCare ambulatory certified
• At least 3 years of healthcare IT experience
• Strong problem solving skills
• Analytical skills
• Strong collaborative work ethic
• Team work oriented

Benefits

• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

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