[Remote] CAD (Computer Aided Dispatch) System Consultant, Remote- US
Note: The job is a remote job and is open to candidates in USA. Octave is a company that provides mission-critical software for organizations to improve performance and incident response. They are seeking a CAD System Consultant to lead the implementation of computer-aided dispatch solutions for public safety agencies, focusing on customer collaboration and solution deployment.
Responsibilities
- Lead customer workshops to gather operational, technical, and workflow requirements across public safety environments
- Design and configure complex workflows aligned to public safety operations and approved Functional Design Documents (FDDs)
- Lead simple data modeling and data conversion activities
- Perform complex configuration, installation, and deployment of Octave’s COTS products
- Support and occasionally lead database administration activities, including data validation and environment readiness
- Act as a subject matter expert in customer-facing engagements, providing guidance on best practices and operational alignment
- Lead and support customer acceptance testing, including issue resolution and validation of system functionality
- Lead end-user, train-the-trainer, and system administration training
- Ensure system configuration aligns with approved Functional Design Documents (FDDs) and project scope
- Collaborate with Technical Leads and Project Managers to ensure solution quality, scope alignment, and delivery progress
- Support go-live, stabilization, and post-production activities as required
- Provide clear and consistent status updates and documentation to support project tracking and transparency
- Accurately track time and project activities in alignment with delivery expectations
- Other duties as assigned
Skills
- Bachelor's degree in Computer Science, Engineering, Sciences, or a related field, or equivalent combination of education and experience
- Minimum of 7 years of relevant experience in software implementation, technical consulting, or application development
- Experience working with mission-critical or public safety systems (CAD, PSAP, or field operations) is highly desirable
- Proven experience in requirements gathering, solution design, and system implementation
- Demonstrated ability to lead technical tasks and support successful production deployments
- Experience delivering customer presentations and training sessions (end users and/or administrators)
- Strong ability to build and maintain positive customer relationships
- Solid understanding of professional services delivery and business priorities
- Strong verbal and written communication skills, with the ability to clearly convey technical concepts to varied audiences
- Effective problem-solving skills, with the ability to work independently and collaboratively
- Demonstrated team-oriented mindset, including collaboration, knowledge sharing, and flexibility
- Self-motivated, reliable, and accountable, with a strong focus on ownership and delivery outcomes
- Ability to manage competing priorities in a fast-paced delivery environment
Company Overview