[Remote] Director - Operations (Business Processes)

Note: The job is a remote job and is open to candidates in USA. Circular Action Alliance (CAA) is a leading Producer Responsibility Organization focused on implementing the circular economy through paper and packaging. The California Director of Operations is responsible for managing the operational backbone of California’s SB 54 program, overseeing business operations, and ensuring cross-functional alignment to deliver strategic priorities effectively.

Responsibilities

• Build and lead a business operations team, ensuring strong execution and consistency in both day-to-day operations and long-term operational success
• Set team operating rhythms that strengthen coordination, drive follow-through, and improve visibility across California priorities
• Establish expectations, roles, and escalation pathways across the business operations function to support effective execution at scale
• Foster a high-performance team culture grounded in accountability, collaboration, continuous improvement, and organizational impact
• Own the design, documentation, implementation, and improvement of core operational processes that support California program delivery
• Standardize workflows, tools, templates, and decision-making processes to improve efficiency, consistency, and transparency across the team
• Develop and maintain operational systems for planning, intake, prioritization, issue tracking, risk management, and status reporting
• Identify process bottlenecks, duplication, or operational gaps, and implement practical solutions that improve team effectiveness
• Ensure operational practices are scalable and aligned with both California-specific needs and broader statewide harmonization efforts
• Serve as the California team’s primary point of contact for HR, Finance, Producer Services, Project Management Office and IT on operational matters
• Coordinate with HR on onboarding, offboarding, organizational planning, role transitions, and team support needs
• Partner with Finance on budget coordination, procurement, forecasting inputs, invoice/process alignment, and operational planning needs
• Work closely with Producer Services to ensure California operational requirements, producer-facing workflows, and internal handoffs are aligned
• Partner with IT and systems-related teams to identify technology needs, support implementation of new tools or processes, and improve system usability for the California team
• Act as a central connector across functions to ensure dependencies are managed, communication is streamlined, and critical issues are escalated appropriately
• Establish operational metrics and KPIs for California operations
• Oversee planning and tracking for California priorities, ensuring timelines, ownership, milestones, and interdependencies are clearly defined
• Provide operational reporting, dashboards, and status updates that support leadership visibility and informed decision-making
• Enable leadership decision-making through planning materials, workflow recommendations, and operational analysis
• Monitor operational risks, capacity constraints, and resource needs, and recommend mitigation strategies or adjustments as needed
• Translate strategic priorities into executable work plans, coordinated timelines, and measurable operational outcomes
• Strengthen day-to-day execution by ensuring teams have the structure, tools, and processes needed to deliver high-quality work efficiently
• Support change management efforts tied to new systems, evolving business needs, or organizational growth
• Improve internal collaboration and information flow within the California team and between California and national functions
• Promote disciplined documentation and knowledge-sharing practices that reduce dependency on informal processes
• Perform other related duties as assigned

Skills

• Bachelor's degree in business, operations, or a related field, or equivalent experience
• Minimum 10+ years of experience in operations, program management, business operations, or a related leadership role
• Minimum 5+ years of experience leading and developing operations teams
• Demonstrated experience designing and improving operational processes, workflows, and team systems
• Must possess or be able to obtain a valid Driver's License with clean driving history
• Advanced degree (e.g., MBA) is a plus
• Experience with reporting, planning, and operational decision support for leadership preferred

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