[Remote] Critical Systems Service Support Engineer

Note: The job is a remote job and is open to candidates in USA. Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to sustainability and innovation. The Critical Systems Service Support Engineer will play a crucial role in expanding Aftermarket Services by solving complex system problems, mentoring junior engineers, and providing technical support to enhance customer satisfaction.

Responsibilities

• Provide solutions to complex system problems and lead others on how to resolve problems
• Mentor and develop less experienced Service Engineers on all field tools and technology
• Perform system maintenance on field controllers, servers and workstations, and field hardware
• Communicate issues and recommend system enhancements, upgrades, and/or repairs
• Maintain feedback on equipment scheduling and modifications needed
• Manage assigned work to exceed customers’ time and quality expectations
• Communicate and document project status and details for the customer
• Provide site-specific training to owners/operators on the upgrades/service
• Provide technical support for the Branch Offices on an as needed basis
• Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers
• Participate in the creation and updating of the training content for Service Engineers
• Create and maintain standard work instructions in accordance with the Operations Manual guidance
• Provide local training and guidance that is aligned with ALFO standard work and best practices
• Collaborate as a member of internal cross‑functional teams to drive timely resolution of customer needs and ensure consistent service experience

Skills

• High School Diploma or GED
• 6+ years of experience in Building Automation, HVAC, or related field
• Possess a current Driver's License and is insurable by the company's insurance
• Capable of climbing ladders or using other lift equipment more than 8 feet above grade, and capable of lifting items up to 50lbs
• Knowledge of TCP/IP networks including wireless technologies
• Ability to communicate technical information to a non-technical audience
• Able to read and understand Architectural, Mechanical, and Electrical blueprints
• Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines
• Bachelor's degree, associate degree, Technical/Business School Certificate or Diploma in HVAC Controls, or related field

Benefits

• Short-term cash incentives, subject to plan requirements
• Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Paid vacation days, up to 15 days
• Paid sick days, up to 5 days
• Paid personal leave, up to 5 days
• Paid holidays, up to 13 days
• Birth and adoption leave
• Parental leave
• Family and medical leave
• Bereavement leave
• Jury duty leave
• Military leave
• Purchased vacation
• Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Health Savings Account
• Health Care Spending Account
• Dependent Care Spending Account
• Tuition Assistance

Company Overview