[Remote] Production Operations Lead

Note: The job is a remote job and is open to candidates in USA. OneStudyTeam, a Reify Health company, specializes in expediting clinical trials to enhance patient outcomes. The Product Operations Lead will focus on the tactical execution and validation of product requirements, ensuring effective communication and coordination among teams while managing the product backlog and compliance standards.

Responsibilities

• Deliver the Core Artifacts: Write clear business requirements, user stories, acceptance criteria, and functional specifications
• Maintain the Backlog: Prioritize, refine, and sequence the product backlog in close coordination with product, engineering, and business stakeholders
• Roadmap Slicing: Convert high-level roadmap items into smaller, practical delivery milestones and value slices
• Functional Validation: Validate newly developed features against initial requirements and expected system behavior before release
• Defect Triage: Review QA findings to determine whether issues are system defects, requirement gaps, or usability concerns
• UAT Support: Coordinate User Acceptance Testing (UAT) and consolidate feedback from business users and clients
• Schedule Ownership: Track product delivery schedules, release readiness, risks, blockers, and open functional decisions
• Stakeholder Updates: Provide regular delivery updates and support internal or executive presentations regarding release progress and tradeoffs
• Rollout Preparation: Support Go-To-Market (GTM) efforts by preparing customer facing release notes, documentation, and feature limitation communications
• Cross-Team Communication: Bridge communication between product, engineering, QA, customer success, operations, and leadership
• GxP Alignment: Ensure requirements and final release packages adhere to GxP compliance standards, validation protocols, and audit-readiness in a regulated healthcare software environment. Partnering with Compliance and Quality teams to drive automation to make this process as efficient as possible
• Performance Monitoring: Track and summarize adoption metrics, usage statistics, and product KPIs to inform future feature prioritization

Skills

• 2–4 years of experience working in Agile software development environments as a Product Owner, Business Analyst, Data Analytics, or similar role
• Strong understanding of SQL, APIs, JSON
• LLMs are a part of your DNA, using them in support of their day to day activities is paramount
• Experience in SaaS, enterprise software, or healthcare workflow environments
• Proven capability to write structured user stories, non-functional requirements (e.g., browser/resolution support), validation rules, and acceptance criteria
• Strong organizational skills with a proven track record of managing a backlog, resolving day-to-day development blockers, and validating technical deliverables
• The ideal candidate has direct familiarity with GxP compliance guidelines and validated software environments is highly preferred

Company Overview