[Remote] Principal Technical Program Manager, System Quality & Testing

Note: The job is a remote job and is open to candidates in USA. Exol is an innovative company specializing in warehouse-as-a-service, aiming to enhance efficiency and accessibility in warehousing operations. They are seeking a Principal Technical Program Manager to lead the design and execution of their system quality and testing program, ensuring high standards across automated and manual operations.

Responsibilities

• Invent and own Exol's system quality and testing framework from the ground up, defining scope, methodology, tooling, and governance across automated and manual operations
• Establish end-to-end testing strategies across automation platforms and manual processes, determining what must be tested, at what frequency, and to what standard
• Define the quality metrics that matter – throughput accuracy, cycle time integrity, failure rates, and system availability and build the dashboards and reporting cadences that make performance visible to leadership
• Design a structured defect lifecycle from detection and classification through root cause analysis and resolution ensuring issues are prioritized, tracked, and closed with accountability
• Develop the standards that determine when a system, integration, or process change is ready for production, including formal UAT frameworks and sign-off protocols
• Embed a culture of quality by establishing feedback loops between testing outcomes, operational performance, and engineering teams to drive iterative system improvement
• Serve as Exol's quality authority in relationships with automation vendors and third-party platform providers, holding partners to defined performance and reliability standards
• Align Operations, Engineering, and Technology stakeholders around a shared quality language, ensuring quality is a shared accountability and not a siloed function

Skills

• Bachelor's degree in engineering, Operations Management, Supply Chain, Information Systems, or a related field
• Minimum 12 years of experience in quality management, program management, or systems operations—ideally within warehouse automation, logistics, or fulfillment environments
• Active certification in a recognized quality discipline, such as Certified Quality Engineer (CQE), Six Sigma Green Belt+ (SSGB+), or equivalent through ASQ or a comparable body
• Demonstrated experience designing and implementing structured testing programs, including UAT, regression testing, and operational acceptance protocols for complex or automated systems
• Proven track record of building programs or functions from scratch, with the ability to operate independently in ambiguous environments and drive outcomes without established playbooks
• Experience aligning cross-functional teams—including Engineering, Operations, and third-party vendors—around shared quality standards and performance expectations
• Master's degree in engineering, Operations Research, Supply Chain Management, or a related field
• Hands-on experience working directly with goods-to-person or robotic fulfillment systems in a quality, testing, or operational capacity
• Familiarity with ISO 9001 quality management standards or experience operating within a formally certified quality management system (QMS)

Benefits

• Up to 25% travel may be required.
• Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

Company Overview