[Remote] Senior Implementation Project Manager

Note: The job is a remote job and is open to candidates in USA. VBA is a company focused on improving the healthcare experience through innovative solutions. They are seeking a Senior Implementation Project Manager to lead strategic, enterprise-level implementations that modernize healthcare operations and enhance efficiency for clients. The role involves guiding clients through complex implementations while balancing various business and technical priorities.

Responsibilities

• Serve as the primary point of contact for enterprise implementation engagements from project initiation through go-live and transition to support
• Act as a trusted advisor to client stakeholders and executive sponsors, helping guide strategic decisions throughout the implementation lifecycle
• Build strong client relationships through proactive communication, transparency, and delivery excellence
• Facilitate executive steering committees, project governance meetings, and stakeholder reviews
• Lead complex SaaS platform implementations involving cross-functional teams, technical integrations, operational workflows, and organizational change
• Develop and maintain comprehensive project plans, timelines, milestones, and implementation roadmaps
• Manage project scope, timelines, risks, dependencies, and resource requirements
• Monitor project performance and communicate status updates to internal and external stakeholders
• Drive accountability across all project participants to ensure successful execution
• Partner closely with Product, Engineering, Data Integration, Client Services, Configuration, and Support teams to ensure successful solution delivery
• Coordinate technical workstreams involving APIs, EDI transactions, data integrations, and system configuration
• Align internal teams around project priorities and client objectives
• Escalate issues appropriately while facilitating timely resolution
• Identify implementation risks, obstacles, and dependencies early and develop mitigation strategies
• Support organizational readiness and change management efforts to promote successful adoption of VBA solutions
• Champion continuous improvement initiatives that enhance implementation quality, scalability, efficiency, and client experience
• Contribute to the development and refinement of implementation standards, methodologies, and best practices
• Perform other duties as assigned

Skills

• Bachelor's degree in a related field (e.g., Business, Healthcare, IT, or similar)
• 7-10+ years of experience in project and program management roles within the healthcare, SaaS, or technology consulting sectors, with a proven track record of leading enterprise-level implementations
• Proven success leading large-scale, cross-functional project teams in a client-facing capacity, with a focus on complex enterprise environments
• Demonstrated leadership in managing multiple high-stakes projects and clients simultaneously, with the ability to prioritize competing demands in dynamic environments
• Exceptional communication, negotiation, and interpersonal skills, with a strong ability to build credibility and manage executive-level relationships both internally and externally
• Strong organizational acumen with experience managing large, cross-functional teams and coordinating across multiple business units
• Deep understanding of SaaS ecosystems, technical integrations (EDI, APIs), and platform deployment best practices
• Highly analytical and strategic thinker with a data-driven approach to decision-making and problem-solving
• Comfortable operating autonomously in ambiguous or fast-changing environments, demonstrating initiative and resourcefulness
• Proficient in enterprise project management tools and reporting dashboards
• Ability to travel as needed to support client and team engagements
• Experience with B2B SaaS implementations in the healthcare industry
• Experience with healthcare insurance-related technology such as claims administration platforms, portals, and/or analytics platforms
• Strong understanding of healthcare payer operations, claims processing systems, and regulatory requirements is highly desirable
• Ability to work independently and be resourceful when confronted with ambiguity
• Project Management Professional (PMP) or other relevant certifications

Benefits

• Remote/Hybrid Schedules (depending on job role)
• 12 Paid Holidays
• Responsible Time Off
• Volunteerism Day
• Paid Parental Leave: - 2 Weeks: Bonding Leave - 10 Weeks: Supplemental Medical Leave (for Birthing Parents Only)
• Life insurance-$500,000 guaranteed issue
• Short- and long-term disability insurance
• Employer match on employee 401(k) contributions
• Broadband Reimbursement up to $120
• Health Insurance (3-Medical Plan Options)
• Dental- Company sponsored benefit
• Vision- Company sponsored benefit
• Employee Assistance Program

Company Overview