[Remote] Video Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Insight Global is seeking a Customer Service Representative for a high‑growth, customer‑focused organization leveraging modern, video‑enabled support. This individual will serve as the front line of customer experience, providing white‑glove service through video, voice, and chat interactions. The ideal candidate is empathetic, technically capable, and confident on camera, with the ability to guide customers through troubleshooting while creating a positive, reassuring experience.
Responsibilities
- Comfortable working on camera (video ~50% of customer interactions)
- Ability to explain technical concepts in simple, relatable terms
- Comfortable handling voice, chat, and video interactions (one customer at a time)
- Professional on‑camera appearance
Skills
- US‑based with reliable broadband internet (approx. 50 Mbps down / 5 Mbps up)
- Distraction‑free, professional work‑from‑home environment
- Comfortable working on camera (video ~50% of customer interactions)
- 3+ years of customer service experience (retail, e‑commerce, sales, or similar)
- Strong verbal communication and de‑escalation skills
- Comfortable supporting elderly customers with patience and empathy
- Moderate technical aptitude (apps, smartphones, smart devices, basic troubleshooting)
- Ability to explain technical concepts in simple, relatable terms
- Comfortable handling voice, chat, and video interactions (one customer at a time)
- Familiarity with Windows desktops and Chrome browser
- Experience using Google Workspace or Microsoft Office tools
- Strong typing, multitasking, and documentation skills
- Ability to work scheduled shifts within Eastern Time operational hours
- Professional on‑camera appearance
- Prior call center or contact center experience
- Experience supporting video‑based customer interactions
- Familiarity with CRM or ticketing systems
- Experience working in high‑volume support environments
- Technical support experience with connected devices, apps, Bluetooth, Wi‑Fi, or LTE
Benefits
- Healthcare insurance offerings
- Paid leave as provided by applicable law
Company Overview