[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. CyberForce Global is a fast-growing, venture-backed cybersecurity startup specializing in AI automation, DevOps, and cloud security. They are seeking a Customer Success Manager to manage enterprise customer relationships, drive product adoption, and identify expansion opportunities to enhance customer value.
Responsibilities
- Own the full customer relationship - from onboarding and adoption through to retention and expansion
- Drive product utilisation, deliver compelling demos, and develop cost optimisation strategies that resonate with technical and business stakeholders
- Navigate a diverse enterprise customer portfolio with confidence and commercial awareness
- Work cross-functionally with Sales, Product, and Leadership to amplify customer demand and accelerate adoption
- Build strong, lasting relationships across customer organisations - from practitioners to the C-suite
- Identify and execute expansion opportunities, growing the footprint and value delivered within each account
- Serve as the voice of the customer internally - feeding insights back to Product and GTM teams
Skills
- 3+ years in a Customer Success, Technical Account Management, or customer-facing role - ideally within a cybersecurity or cloud security environment
- Experience working in or alongside a startup - you're comfortable with pace, ambiguity, and building as you go
- Solid working knowledge of cloud-native and DevOps tools and cloud computing concepts
- A confident communicator and presenter who leads with value and impact
- Commercially sharp - you understand retention, expansion, and what drives long-term customer health
- Proactive, organised, and outcome-driven - you don't wait to be told, you go and make it happen
Company Overview