[Remote] CUSTOMER SERVICE SPECIALIST II
Note: The job is a remote job and is open to candidates in USA. TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. The Customer Service Specialist II role combines frontline customer service expertise with strategic inside sales operations, serving as a key liaison between customers and the organization to ensure effective issue resolution and proactive sales engagement.
Responsibilities
- Serve as the primary contact for customer interactions via phone, and email
- Resolve customer inquiries and complaints efficiently, ensuring high satisfaction and loyalty
- Identify opportunities by understanding customer needs and promoting suitable solutions. Understanding the customers forecast with alignment with the account manager
- Collaborate with field sales and internal departments to coordinate strategies and ensure seamless order fulfillment
- Manage order processing, quotations, and contract administration with accuracy
- Provide expert guidance on product features, pricing, and availability
- Deliver onboarding support and training to new customers
- Monitor and report via KPI metrics, and customer feedback
- Maintain detailed records of customer interactions and transactions
- Support transactional tasks related to order-to-cash flow and RMA processes
- Ensure responses follow approved company guidelines and consumer laws
- Contribute to team KPIs and continuous improvement initiatives
Skills
- Bachelor's degree in business administration, Marketing, Communications, or related field (preferred) or related work experience' in lieu of a degree
- 3+ years of experience in customer care, inside sales, or sales operations
- Strong verbal and written communication skills
- Proficiency with CRM systems such as Salesforce and SAP
- Ability to manage multiple priorities and meet deadlines independently
- Excellent problem-solving skills and attention to detail
- Strong organizational and time management abilities
- Candidates must have a problem-solving mindset
Benefits
- A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
Company Overview
Company H1B Sponsorship