Customer Service & Inside Sales Representative – Engineered Building Components Specialist

Join arenaflex as a Customer Service & Inside Sales Representative

Are you a detail-oriented professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where every interaction matters and your organizational skills directly impact business success? arenaflex is seeking a dedicated and motivated Customer Service & Inside Sales Representative to join our dynamic team in Sumner, Washington. This is your opportunity to become part of a respected industry leader that has built its reputation on quality, integrity, and long-term customer relationships.

At arenaflex, we manufacture premium engineered wood roof and floor trusses that serve the residential, commercial, and agricultural construction markets across the Pacific Northwest. Our commitment to excellence extends beyond our products to every touchpoint with our customers. As a critical member of our Inside Sales team, you will be the bridge between our customers, our outside sales representatives, and our production operations, ensuring seamless communication and outstanding service delivery.

Who We Are at arenaflex

arenaflex stands as a leading manufacturer of engineered wood building components in the Pacific Northwest, specializing in precision-crafted roof and floor trusses that form the backbone of countless successful construction projects. Our products support residential homebuilders, commercial developers, and agricultural construction professionals throughout the region. We have earned our standing in the industry by focusing on what matters most: building lasting relationships with our customers through superior products, competitive pricing, and service that consistently exceeds expectations.

Our team culture at arenaflex is built on collaboration, accountability, and continuous improvement. We believe that our employees are our greatest asset, and we invest in their growth, well-being, and success. When you join arenaflex, you are not just taking a job—you are building a career with a company that values your contributions and supports your professional development.

What You Will Do as Our Inside Sales Representative

As a Customer Service & Inside Sales Representative at arenaflex, you will take on a multifaceted role that combines administrative excellence, customer relationship management, and sales support. Your responsibilities will include:

• Sales Support and Coordination: Perform comprehensive administrative and office support activities for assigned Outside Sales Representatives, ensuring they have the information, documentation, and resources needed to serve customers effectively and close sales.
• Credit Application Processing: Assist in gathering all necessary financial and business information from customers to facilitate credit approval processes, working closely with our finance team to expedite approvals and maintain smooth transactions.
• Quote Preparation and Presentation: Prepare accurate, detailed quotes and present them to Sales Representatives and customers, ensuring pricing reflects current rates, specifications meet requirements, and all information is presented professionally.
• Order Management: Maintain comprehensive customer change orders and delivery information using our industry-specific software platform, ensuring data accuracy and real-time updates that keep all stakeholders informed.
• Customer Inquiries: Serve as the first point of contact for customers who call in with questions about their orders, providing timely, accurate, and empathetic responses that reinforce arenaflex's commitment to exceptional service.
• Relationship Building: Develop and maintain positive relationships with customers, understanding their needs, anticipating potential issues, and following through on requests to ensure complete satisfaction.
• Cross-Functional Collaboration: Work closely with production, design, and logistics teams to coordinate order fulfillment, resolve any issues that arise, and ensure customer expectations are met or exceeded.

Who You Are: The Ideal Candidate

We are looking for someone who is more than just qualified on paper—you are someone who genuinely cares about doing things right and takes pride in delivering excellent work. The ideal candidate will demonstrate:

• Exceptional Organization Skills: You are highly organized and meticulous about maintaining accurate records. You understand that small details can have big impacts, and you take the time to ensure everything is correct. You are able to collaborate effectively with colleagues and customers while keeping multiple projects moving forward simultaneously.
• Proactive Customer Awareness: You possess a natural ability to anticipate customer needs before they are voiced. You follow through on customer requests with diligence and ensure that promises made are promises kept.
• Outstanding Communication Skills: You have notable customer service skills with the ability to express genuine empathy and understanding when communicating with customers. Whether on the phone, via email, or in person, you communicate with professionalism, warmth, and clarity.
• Critical Thinking Abilities: You are an enthusiastic critical thinker who enjoys solving problems and finding solutions. You approach challenges with a positive attitude and work collaboratively to achieve the best outcomes.
• Adaptability in a Fast-Paced Environment: You thrive when things move quickly and can balance multiple priorities without sacrificing quality or attention to detail.

Essential Qualifications and Skills

To succeed in this role, candidates should possess the following:

Technical Skills

• Advanced Microsoft Office Proficiency: Demonstrated advanced skills in Excel (including formulas, pivot tables, and data analysis), Word (for professional document creation), and Outlook (for efficient email and calendar management).
• Software Adaptability: Ability to learn and master industry-specific software programs used for order management, quoting, and customer relationship management.
• Data Entry Accuracy: Exceptional accuracy in data entry with the ability to maintain clean, organized records and databases.

Professional Skills

• Verbal and Written Communication: Excellent verbal and written communication skills with the ability to convey information clearly, professionally, and persuasively across various audiences.
• Attention to Detail: Strong attention to detail and a methodical approach to work that ensures nothing slips through the cracks.
• Follow-Through: Demonstrated ability to follow through on commitments and see tasks through to completion.
• Self-Motivation: The ability to self-motivate, work independently, and take initiative without requiring constant supervision.
• Time Management: Strong time management skills with the ability to prioritize tasks effectively and meet deadlines consistently.

Preferred Qualifications

• Previous experience in inside sales, customer service, or account management, preferably in the construction, building materials, or manufacturing industries
• Familiarity with engineered wood products, trusses, or building components is a plus
• Experience with CRM systems and sales order processing software
• Knowledge of construction industry terminology and practices
• Bachelor's degree in business, communications, or a related field (or equivalent practical experience)

Compensation, Benefits, and Perks at arenaflex

At arenaflex, we believe in taking care of our team members with a comprehensive benefits package that supports your health, financial security, and overall well-being. Our offerings include:

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy
• Flexible Spending Accounts: FSA options for health and dependent care expenses
• Life Insurance: Group-term life insurance with options for voluntary additional coverage
• Employee Assistance Program: Confidential support services for personal and professional challenges
• Retirement Planning: 401(k) plan with company match to help you build a secure financial future
• Time Off: Generous PTO, paid holidays, paid sick leave, and paid bereavement leave to support work-life balance
• Charitable Giving Program: Matching charitable giving program—we match over $300 per year to causes you care about
• Professional Development: Continuing education reimbursement to support your career growth and learning goals
• Employee Referral Bonus: Financial rewards for referring talented individuals to join our team
• Sales Commission: Eligibility for commission based on quarterly sales performance, rewarding your contributions to business growth
• Company Cell Phone: Issued company cell phone to keep you connected and supported in your role

Career Growth and Development Opportunities

When you join arenaflex, you are joining a company that is invested in your long-term success. We provide numerous opportunities for professional growth, including:

• Clear career advancement pathways within the sales, customer service, and operations departments
• Mentorship from experienced industry professionals
• Cross-training opportunities that expand your skills and knowledge
• Leadership development programs for high-performing team members
• Tuition reimbursement and support for relevant certifications and continuing education
• Regular performance evaluations with constructive feedback and goal-setting

Our Work Environment and Culture

The arenaflex team operates in a collaborative, high-energy environment where every team member's contribution is valued. We foster a culture of mutual respect, open communication, and shared success. Our Sumner, Washington facility provides a professional setting equipped with the tools and technology you need to excel in your role. We believe that when our employees feel supported, engaged, and empowered, they deliver their best work—and that benefits our customers, our company, and our collective future.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. We welcome and encourage applications from individuals of all backgrounds, experiences, and perspectives. We believe that diversity drives innovation and strengthens our ability to serve our customers and communities effectively.

Take the Next Step in Your Career

If you are ready to step into a rewarding career with a company that is committed to your success, arenaflex wants to hear from you. This is more than just a job—it is an opportunity to build a meaningful career in a stable, growing industry while making a real impact on our customers and your professional development. We offer the support, resources, and environment you need to thrive, and we are excited to welcome a new team member who shares our commitment to excellence.

Don't miss this opportunity to join a company that values quality, relationships, and the people who make it all happen. Apply today to arenaflex and take the first step toward an exciting career in customer service and inside sales. We look forward to reviewing your application and learning more about how you can contribute to the arenaflex team.