Part‑Time Remote Customer Support & Service Technician – Beverage Equipment Maintenance – $27/hr – Tampa, FL

About arenaflex

arenaflex is a globally recognized leader in the production, distribution, and marketing of refreshing beverage solutions. With a heritage that spans more than a century, arenaflex combines innovative technology, sustainable practices, and a passion for delivering the perfect chill to every sip. Our portfolio includes iconic soft‑drink brands, sparkling waters, and specialty beverages enjoyed by millions worldwide. As part of our commitment to excellence, arenaflex continuously invests in the people who keep our equipment running smoothly, ensuring that every retail partner and consumer experiences the highest quality product at the ideal temperature.

Why This Role Matters

At arenaflex, the reliability of our refrigeration and dispensing equipment is a cornerstone of brand reputation. The Part‑Time Remote Customer Support & Service Technician plays a critical role in maintaining that reliability. You will be the frontline guardian of our beverage cooling systems, troubleshooting, repairing, and fine‑tuning machines that keep arenaflex products icy‑cold and ready for consumption. Your expertise directly influences customer satisfaction, operational efficiency, and the overall success of our distribution network across the Tampa region and beyond.

Key Responsibilities

• Mechanical Service & Repair: Perform routine maintenance, diagnostics, and corrective repairs on soft‑drink dispensing and refrigeration equipment in accordance with arenaflex standards.
• Equipment Inspection: Conduct thorough investigations of malfunctioning units, identify root causes, and document findings for continuous improvement.
• Preventive Maintenance: Execute scheduled preventive maintenance tasks, including cleaning, lubrication, calibration, and component replacement to extend equipment lifespan.
• System Optimization: Adjust settings, program controllers, and perform minor refurbishments to ensure optimal performance and energy efficiency.
• Customer Interaction: Deliver courteous, solution‑focused support to clients on‑site or via remote channels, translating technical jargon into clear, actionable guidance.
• Safety & Compliance: Adhere to all safety protocols, maintain a clean work environment, and ensure compliance with local, state, and federal regulations.
• Team Collaboration: Work closely with arenaflex’s regional service team, dispatch coordinators, and product specialists to coordinate service calls and share knowledge.
• Documentation & Reporting: Accurately log service activities, parts used, and time spent in arenaflex’s service management system.
• Flexibility: Respond to service requests on weekends (Saturday or Sunday) and during peak periods, providing rapid resolution to minimize downtime.

Essential Qualifications

• High school diploma or equivalent; a Bachelor’s degree is preferred but not mandatory.
• Valid driver’s license with a clean driving record, enabling travel to client sites throughout the Tampa area.
• Demonstrated mechanical aptitude and a genuine interest in repairing beverage dispensing and refrigeration equipment.
• Physical ability to lift and maneuver equipment weighing up to 50 pounds safely.
• Excellent communication skills, both verbal and written, to convey technical information to non‑technical customers.
• Reliability and a collaborative mindset, with a strong commitment to delivering exceptional customer service.

Preferred Qualifications & Experience

• Previous experience in a service technician role, preferably within the food‑service, beverage, or HVAC industries.
• Certification in refrigeration technology, HVAC, or a related trade (e.g., EPA 608 certification).
• Familiarity with programmable logic controllers (PLCs) and basic electrical troubleshooting.
• Experience using mobile service management tools or field service software.
• Knowledge of safety standards such as OSHA and local environmental regulations.

Core Skills & Competencies

• Technical Proficiency: Ability to read schematics, service manuals, and technical diagrams.
• Problem‑Solving: Strong analytical skills to diagnose issues quickly and implement effective solutions.
• Customer Focus: Empathy and patience when interacting with clients, ensuring a positive service experience.
• Time Management: Efficiently prioritize service calls and manage travel routes to maximize productivity.
• Adaptability: Comfortable working in varied environments, from retail stores to large‑scale distribution centers.
• Team Orientation: Willingness to share insights with peers and contribute to a culture of continuous learning.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a part‑time service technician, you will have access to:

• On‑the‑job training programs covering advanced refrigeration technology, energy‑saving practices, and emerging beverage dispensing innovations.
• Mentorship from senior engineers and regional service managers who can guide your career trajectory.
• Opportunities to transition into full‑time roles, supervisory positions, or specialized technical tracks such as field engineering or product development.
• Certification reimbursement for industry‑recognized credentials (e.g., HVAC, refrigeration, or safety certifications).
• Regular workshops and webinars on sustainability, digital service tools, and customer experience excellence.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, collaborative, and forward‑thinking workplace. Even though this role is primarily remote, you will be part of a vibrant service community that values:

• Safety First: Comprehensive safety training, personal protective equipment (PPE) provision, and a zero‑tolerance policy for unsafe practices.
• Innovation: Encouragement to suggest process improvements and adopt new technologies that enhance service efficiency.
• Diversity & Inclusion: A commitment to building a workforce that reflects the communities we serve, with equal opportunity for all.
• Work‑Life Balance: Flexible scheduling that respects your personal commitments while meeting client needs.
• Recognition: Regular acknowledgment of outstanding performance through awards, bonuses, and public commendations.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate of $27 per hour, reflecting the specialized skill set required for this role. In addition to base pay, you can expect:

• Paid mileage reimbursement for travel to client sites.
• Health, dental, and vision insurance options (eligible after a short probationary period).
• Retirement savings plan with employer matching contributions.
• Employee discount program on arenaflex products and partner brands.
• Access to a digital learning portal with courses on technical, leadership, and soft‑skill development.
• Opportunities for performance‑based bonuses and overtime pay for weekend or holiday service calls.

How to Apply

If you are passionate about keeping beverages perfectly chilled, enjoy hands‑on mechanical work, and thrive in a customer‑centric environment, we want to hear from you. Join arenaflex’s dedicated service team and play a pivotal role in delivering the refreshing experience that millions rely on every day.

Apply Now – Start Your Journey with arenaflex!

Closing Statement

arenaflex believes that great service starts with great people. By becoming a Part‑Time Remote Customer Support & Service Technician, you will not only advance your technical career but also become an ambassador for a brand that brings joy to countless consumers. Take the next step toward a rewarding future—apply today and help us keep the world cool, one beverage at a time.