Customer Success Manager [REMOTE within the Eastern Time Zone]
The Customer Success Manager (CSM) is responsible for building and maintaining strong customer relationships, ensuring customers achieve their desired outcomes with Iteris products. This role requires strategic thinking, technical acumen, and excellent communication skills to drive satisfaction, retention, and revenue growth. What you will be doing:
- Serve as the primary contact for assigned customers, managing their portfolio and advocating for their needs
- Drive onboarding, training, and adoption of Iteris products and services
- Align Iteris solutions with customer goals and business needs
- Monitor customer health metrics, usage data, and satisfaction scores to identify risks and opportunities
- Facilitate regular business reviews to assess progress and align future goals
- Collaborate with Sales, Product Support, Engineering, and Product teams to resolve issues and improve outcomes
- Lead renewal discussions and identify upselling, cross-selling, and expansion opportunities
- Maintain accurate customer records and interaction logs in CRM systems
- Collect and communicate customer feedback to influence product improvements
- Contribute to continuous improvement of customer success processes and tools
What you need to be successful in this role:
- Bachelor's degree in business, communications, or a related field preferred
- Three to five (3-5) years of experience in customer success, account management, or related roles in SaaS or technology environments
- Proven ability to manage customer relationships and drive adoption and retention
- Strong interpersonal, communication, and presentation skills, with the ability to engage both executives and technical stakeholders
- Ability to explain technical product features to non-technical users
- Experience with CRM tools such as SalesForce and customer success platforms like Gainsight
- Comfortable working independently in a remote environment
- Experience in transportation technology, SaaS, or smart mobility industries
- Familiarity with Iteris products or similar solutions
- Ability to analyze customer data and usage metrics to generate actionable insights
- Experience with training, workshops, and customer enablement materials
Iteris anticipates paying a base salary between $86,800 and $96,400 for this role, in addition to quarterly commissions. Actual pay offered may be below or above these amounts, depending on the individual's job-related knowledge, skills, and experience. #LI-REMOTE What's in it for you:
- Quarterly Sales Commissions
- 401(k) with immediate matching and no vesting period
- Open Paid-Time-Off [PTO] benefits
- Comprehensive medical, dental, and vision coverage
- Life insurance
- Medical reimbursement plans
- Disability coverage
- Education assistance program
- In-house training programs
Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris' cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris' advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris' website at www.iteris.com. The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva's website at www.almaviva.it. Iteris, Inc. is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver's license may be required based on essential duties. Apply To This Job