[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work, providing a unified platform for compliance and performance benchmarking. The Key Account Manager will develop long-term partnerships with global clients, ensuring satisfaction with Avetta's solutions while driving revenue growth and client retention.

Responsibilities

• After initial deployment, Global Account Manager assumes Account ownership and operates as lead point of contact for all business matters relating to your Client’s BU (business unit)
• Develop and manage relationships with key Client stakeholders and executive sponsors within the Safety, Procurement, Finance/Risk, Compliance, and Legal functions at Client Site(s) and Corporate levels
• In collaboration with Implementation Manager, Solution Engineer, Program Manager and Client Success, ensure a high level of satisfaction with our solutions and services
• Create and Document a strategic account plan and execute against the plan’s identified goals
• Perform remote and onsite Client Business Reviews, identifying opportunities for improvement satisfaction and managing subsequent engagements
• Coordinate with Solution Engineer to demonstrate all products and features to current and/or expansion opportunities
• Identify Expansion opportunities within assigned Clients and collaborate with other Teams as appropriate to ensure growth attainment
• Escalate top client issues, assist in developing action plans to resolve
• Adherence to all sales processes including accurate and timely updating of applicable data
• Track and own your Account Management Metrics, Client Satisfaction, Client Sales Plays, Client Reviews, Reference Status and deliver complete and accurate Sales Forecasts
• Successful achievement of assigned sales quota monthly/quarterly/annually
• Update Avetta cross-functional teams and executives with ongoing progress
• Minimum - quarterly business reviews with each assigned client
• Meet or exceed new billings assigned quota, monthly/quarterly/annually
• Ensure the customer satisfaction preventing churn
• Be able to display all current account plans at any time

Skills

• Accountable for results and deliverables, able to work independently and proactively
• Proven success in previous Account Management roles
• Minimum of five years of Account Management experience in an enterprise SaaS software and/or complex sales structure
• Excellent negotiation, presentation, and communication skills
• Skilled in use of Microsoft Office and Salesforce.com
• Excellent time management skills
• Problem analysis and problem-solving
• Desire to put in hours required to execute on job responsibilities
• Consultative/Challenger approach to Account Management
• Demonstrates a highly organized and structured approach to managing priorities, projects, and customer relationships
• This position requires regular travel to client sites within the assigned territory and key accounts to facilitate in-person meetings and strengthen client relationships. Travel is also required for all sales events, conferences, and other client-facing engagements
• Experience in Supply Chain, Safety, ESG, Procurement preferred
• Bachelor's degree preferred, with consideration given to candidates who demonstrate comparable experience and qualifications

Benefits

• Health, dental and vision insurance
• 401(k)
• Flexible PTO
• Competitive commission structure

Company Overview

Company H1B Sponsorship