[Remote] Senior Manager, Industrial Engineering- Workforce Management (WFM)
Note: The job is a remote job and is open to candidates in USA. CVS Health is a leading healthcare company dedicated to building a more connected and compassionate health experience. They are seeking a Senior Manager, Industrial Engineering - Workforce Management to lead the development of labor standards and workload models for retail operations, ensuring operational excellence and strategic leadership in workforce solutions.
Responsibilities
- Lead the development, maintenance, and strategic evolution of engineered labor standards and workload models that support Retail
- Set direction for how work is measured, prioritized, and translated into labor budgets and scheduling inputs
- Play a critical role in reducing unmodeled workload, establishing clear prioritization frameworks, and influencing cross-functional partners to ensure work that drives the highest operational value is properly sized, validated, and funded
- Balance executional rigor with strategic leadership, ensuring both near-term delivery and long-term sustainability of the workload model
Skills
- 8+ years of total business experience
- 8+ years of experience leading cross-functional teams and initiatives with a high degree of complexity
- 8+ years influencing with and without authority
- 8+ years leveraging data to support strategic plans and return on investment
- 8+ years' experience working with a team to prioritize work based on skills, needs, timelines, etc
- 8+ years' experience building high-performing teams
- 8+ years' experience engaging and inspiring a team to reach optimal business outcomes together
- Familiarity with workforce management processes and extensive knowledge of retail business operations
- Advanced skills in MS Office
- Ability to travel up to 25% of the time, based on business needs
- Bachelor's Degree in Industrial Engineering, Engineering Management or similar discipline
- MOST Certified
- 10+ years of total business experience
- 10+ years of experience leading cross-functional teams and initiatives with a high degree of complexity
- 10+ years developing strategies to mobilize the business to achieve goals and outcomes using innovative solutions
- 10+ years influencing with and without authority
- 10+ years leveraging data to support strategic plans and return on investment
- 10+ years' experience working with a team to prioritize work based on skills, needs, timelines, etc
- 10+ years' experience building high-performing teams
- 10+ years' experience engaging and inspiring a team to reach optimal business outcomes together
- Knowledge of or certification in Lean Six Sigma practices a plus
- Familiarity with StandardsPro is a plus
- Master's degree preferred
Benefits
- This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
- This position also includes an award target in the company’s equity award program.
- This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
- The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Company Overview
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