[Remote] Client Insights Analyst

Note: The job is a remote job and is open to candidates in USA. iSeatz is a company that drives brand loyalty through exceptional digital commerce and technology solutions for major brands. They are seeking a Client Insights Analyst to support reporting, dashboard maintenance, and data analysis to inform strategic decisions and enhance analytics capabilities.

Responsibilities

• Support the delivery of recurring reports, dashboards, data extracts, and analytical outputs
• Conduct analysis of platform, product performance and customer behavior data to help identify trends, anomalies, and business drivers
• Take well-scoped business questions and translate them into clear analytical approaches, outputs, and findings
• Write, validate, and maintain SQL queries used for reporting, analysis, and dashboard support
• Perform quality assurance on dashboards, datasets, metrics, and recurring deliverables to ensure accuracy and consistency
• Investigate business questions and summarize findings in a clear, organized, and business-relevant way
• Explain your analytical approach, methodology, and findings to internal teams and, as needed, in client-facing settings
• Contribute to documentation, metric definitions, data dictionaries, and reporting methodology to support a consistent source of truth
• Partner with Data Solutions, Product, and Engineering teammates to troubleshoot data issues and clarify reporting logic
• Support the Client Insights Lead in preparing materials for client-facing deliverables, working sessions, and business reviews

Skills

• 3+ years of experience in analytics, business intelligence, data analysis, or a related role
• Strong SQL skills and experience using data to answer business questions, support reporting, and analyze performance trends
• Experience building and maintaining dashboards and reports in BI tools; Tableau experience preferred
• Strong analytical, problem-solving, and data validation skills, with the ability to identify trends, interpret results, troubleshoot inconsistencies, and communicate findings
• Strong organizational, written, and verbal communication skills
• Awareness of responsible data handling practices
• Alignment with iSeatz core values, including collaboration, accountability, curiosity, and customer focus
• Experience working with Snowflake or similar cloud data platforms
• Experience in travel, eCommerce, marketplaces, loyalty, or digital consumer products
• Experience supporting client-facing analytics, reporting, or product teams
• Exposure to product analytics, conversion analysis, or digital web analytics
• Familiarity with data governance concepts and data privacy and security best practices

Benefits

• Competitive compensation
• A comprehensive suite of benefits
• Robust health insurance
• A 401(k) plan with company matching
• Generous paid time off
• Up to eight weeks of paid parental leave for eligible caregivers
• A remote-first company that values flexibility and autonomy
• An annual professional development allowance

Company Overview