[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Fliplet is a fast-growing no-code / low-code app-building platform used by leading law firms and professional services organizations globally. The Account Manager will own the full commercial relationship for a portfolio of smaller Enterprise clients, ensuring strong retention and predictable renewals while building the capability to progress into a Senior Account Manager role.

Responsibilities

• Own a portfolio of smaller Enterprise accounts end-to-end, acting as the single commercial owner for each client
• Be accountable for renewal outcomes, timelines, and commercial hygiene across your accounts
• Ensure renewals are planned, forecasted, and completed on time with no reactive extensions or lapses
• Maintain a rolling 12-month renewal forecast for assigned accounts
• Own renewal preparation, pricing conversations (within agreed guardrails), and contract coordination
• Identify early expansion signals and work with the others in the AM team to qualify and progress opportunities
• Act as the primary point of contact for assigned accounts
• Build trusted relationships with 2–3 key stakeholders per client, including at least one commercial or decision-making contact
• Lead or co-lead renewal conversations and value-focused client check-ins as appropriate
• Monitor account health signals including engagement, usage, responsiveness, and sentiment
• Proactively identify churn risks and work with Customer Success to mitigate them early
• Ensure client outcomes and delivered value clearly support renewal discussions
• Work closely with Customer Success, Support, and Product to ensure delivery aligns with commercial timelines and client expectations
• Ensure clear ownership, escalation, and follow-through on client issues
• Support clean handovers and communication across Sales → CS → Account Management
• Maintain accurate, up-to-date records in HubSpot including contacts, renewal dates, deal stages, forecasts, notes, and activity
• Ensure all client interactions, risks, and opportunities are logged and visible
• Operate with a high standard of organisation, follow-through, and accountability
• Build confidence in commercial conversations, renewals, and negotiation
• Deepen understanding of Fliplet’s platform, products, pricing, and value drivers
• Demonstrate readiness over time to take on larger and more complex Enterprise accounts

Skills

• Experience in Account Management, Customer Success, Client Services, or a similar client-facing role
• Comfortable owning outcomes, timelines, and follow-through
• Confident communicator with clients and internal stakeholders
• Commercially curious and motivated to grow into a senior commercial role
• Organised, accountable, and proactive

Company Overview