[Remote] Program Manager - Customer Experience

Note: The job is a remote job and is open to candidates in USA. Blueprint is a technology solutions firm headquartered in Bellevue, Washington, focused on solving complex problems and unlocking value for organizations. The Program Manager for Customer Experience will drive execution and validation for customer experience initiatives, collaborating with cross-functional teams to ensure successful rollout and adoption of programs.

Responsibilities

• Own and manage integrated workback plans across readiness, validation, communications, and launch milestones
• Drive execution cadence (daily/weekly standups, status reviews, checkpoints)
• Track dependencies, risks, and blockers; proactively drive resolution and communicate tradeoffs
• Plan and execute User Acceptance Testing (UAT) programs end-to-end
• Define validation phases and manage phased (“ring-based”) deployments
• Coordinate participant onboarding, access, training, and logistics
• Capture and synthesize feedback into structured, actionable insights
• Manage staged rollout processes with clear entry and exit criteria
• Facilitate feedback loops, office hours, and iteration cycles
• Maintain centralized tracking of issues, feedback, and resolutions
• Partner with engineering, customer experience, and readiness teams to align timelines and deliverables
• Translate user and field feedback into clear, prioritized inputs
• Ensure alignment across parallel workstreams to avoid fragmentation
• Coordinate readiness activities including training, communications, and launch preparation
• Manage asset development, publication workflows, and compliance approvals
• Ensure deliverables are complete, clear, and ready for scaled distribution
• Develop high-quality presentations and executive-ready updates
• Provide clear, timely status reporting and program insights
• Build strong relationships with stakeholders across multiple organizational levels

Skills

• 5–7+ years of program or project management experience
• Proven experience in workback planning, execution management, and risk mitigation
• Experience running UAT programs, pilots, or phased/iterative rollouts
• Strong cross-functional coordination skills without direct authority
• Excellent communication skills (written, verbal, and presentation), including PowerPoint expertise
• Ability to operate effectively in ambiguous, fast-moving environments
• Strong organizational, problem-solving, and time management skills
• Experience using collaboration and productivity tools (e.g., SharePoint, project tracking tools, document collaboration platforms)
• Prior experience working within a large enterprise environment (minimum 1 year)
• PMP or PMI certification
• Experience with Agile/SCRUM methodologies
• Familiarity with ring-based deployment or experimental rollout frameworks
• Experience in customer experience, readiness, or enablement programs
• Experience working alongside engineering teams (non-technical program management)
• Proficiency with modern collaboration tools (e.g., Teams, Planner, Loop, or similar platforms)
• Demonstrated ability to drive cross-functional orchestration in complex environments

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Company Overview

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