[Remote] Remote Customer Service Representatives

Note: The job is a remote job and is open to candidates in USA. Russell Tobin is seeking Remote Customer Service Representatives to support a healthcare client in scheduling medical appointments from July 2026 through February 2027. The role involves providing telephone-based customer service, managing appointments, and utilizing internal systems for patient scheduling.

Responsibilities

• Provide telephone-based customer service in a high-volume call environment
• Schedule and manage medical appointments for patients
• Utilize workflow tools and accurately enter required data
• Adhere to assigned schedules and attendance expectations
• Collaborate effectively with team members and supervisors
• Use EPIC and other internal systems to support patient scheduling and customer inquiries

Skills

• Minimum 2 years of customer service experience, preferably in a high-volume call center environment
• Bilingual Spanish candidates required
• Excellent communication, customer service, and problem-solving skills
• Comfortable working a flexible schedule, including weekends, within operating hours
• Prior medical scheduling experience preferred
• Previous remote work experience highly desired

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans)
• Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
• 401(k)-retirement savings
• Life & disability insurance
• An employee assistance program
• Legal support
• Auto, home insurance
• Pet insurance
• Employee discounts with preferred vendors

Company Overview