Hybrid Customer Service & Sales Representative – Frontline Voice of arenaflex, Driving Connections, Revenue, and Customer Loyalty

About arenaflex – Connecting People, Communities, and Businesses

arenaflex is a global leader in communications and technology, with a legacy that stretches back nearly 150 years. From the invention of the telephone to the rollout of 5G and fiber‑optic networks, arenaflex has continuously pushed the boundaries of what’s possible. Today, we empower millions of households and enterprises to stay connected, collaborate, and thrive in an increasingly digital world. As a member of the arenaflex family, you will be part of a purpose‑driven organization that values innovation, inclusivity, and the power of human connection.

Why This Role Matters

As a Hybrid Customer Service & Sales Representative, you will be the voice of arenaflex, shaping every interaction into an opportunity to educate, inspire, and delight our customers. You will blend consultative sales techniques with top‑tier service support, helping prospective and existing customers select the right voice, internet, and wireless solutions while ensuring their ongoing satisfaction. Your ability to listen, solve problems, and recommend the latest technology will directly impact arenaflex’s growth and the loyalty of our customer base.

Key Responsibilities

• Serve as the first point of contact for new service inquiries, guiding customers through the enrollment process for voice, broadband, and wireless plans.
• Identify upsell and cross‑sell opportunities, recommending devices, accessories, and premium services that align with each customer’s needs.
• Handle a high volume of inbound interactions—including calls, chats, and emails—while maintaining a professional, empathetic tone.
• Resolve billing, payment, and account‑management issues quickly and accurately, simplifying complex rate plans and explaining charges in plain language.
• Troubleshoot basic technical problems across internet, voice, and data services; when necessary, escalate to Tier 3 specialists.
• Maintain detailed and up‑to‑date customer records in multiple internal systems, ensuring data integrity and compliance with privacy standards.
• Collaborate with collections, retention, and sales coordination teams to address a broad spectrum of customer service scenarios.
• Participate in scheduled training sessions, product briefings, and performance reviews to continuously improve product knowledge and sales techniques.
• Adhere to arenaflex’s security, compliance, and “Clean Desk” policies while working from home, including regular workspace audits.
• Meet or exceed daily, weekly, and monthly sales targets while delivering an outstanding customer experience.

Essential Qualifications

• Minimum of 1‑2 years of experience in a call‑center, customer service, or sales environment.
• Demonstrated ability to meet sales quotas and deliver high‑quality service metrics.
• Strong verbal and written communication skills, with the ability to explain technical concepts in an accessible manner.
• Proficiency with multiple computer applications and the ability to quickly learn new software tools.
• Flexibility to work varied shifts—including evenings, weekends, and holidays—as business needs dictate.
• Reliable high‑speed internet connection and a dedicated, ergonomically‑sound home workspace that meets arenaflex’s WFH standards.
• Eligibility to report to the arenaflex office at 2270 Lakeside Blvd, Richardson, TX 75082 for 3‑4 days per week.

Preferred Qualifications

• Experience selling telecommunications or technology products, especially mobile devices, broadband plans, or IoT solutions.
• Familiarity with CRM platforms, ticketing systems, and remote troubleshooting tools.
• Previous exposure to commission‑based compensation structures and performance‑driven environments.
• Certification in customer service excellence (e.g., HDI, COPC) or sales methodologies (e.g., SPIN, Challenger).

Core Skills & Competencies

• Consultative Selling: Ability to ask probing questions, uncover needs, and position arenaflex solutions as the best fit.
• Problem Solving: Quick identification of root causes and delivery of effective, customer‑centric resolutions.
• Active Listening: Demonstrating empathy and patience, especially when handling frustrated or complex callers.
• Time Management: Balancing multiple tasks, adhering to call‑handling targets, and maintaining productivity during hybrid workdays.
• Technical Acumen: Basic understanding of networking concepts, device setup, and troubleshooting procedures.
• Team Collaboration: Working seamlessly with cross‑functional teams to ensure a unified customer experience.
• Adaptability: Thriving in a fast‑paced environment where product offerings and promotions evolve regularly.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Hybrid Customer Service & Sales Representative, you will have access to:

• Comprehensive paid training that covers product knowledge, sales techniques, and advanced technical support.
• Ongoing mentorship from senior consultants and managers who champion your success.
• Clear career pathways to roles such as Senior Service Consultant, Team Lead, Sales Operations Analyst, or Technical Support Specialist.
• Tuition reimbursement programs to support further education in fields like business, communications, or information technology.
• Opportunities to participate in internal innovation labs, where you can contribute ideas that shape future arenaflex offerings.

Work Environment & Culture at arenaflex

Our hybrid model blends the collaborative energy of an on‑site office with the flexibility of remote work. When you’re in the Richardson office, you’ll join a vibrant community of professionals who share a commitment to excellence and a passion for technology. From daily stand‑ups to team‑building events, you’ll experience a supportive culture that values diversity, inclusion, and continuous improvement.

When you work from home, arenaflex provides all the necessary equipment—keyboard, monitor, computer, and mobile device—to ensure you have a seamless, productive setup. Our remote‑work policies emphasize security, ergonomics, and clear communication, so you can stay connected to the team while enjoying the comfort of your own space.

Compensation, Perks, & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary: Weekly earnings ranging from $600 to $696.50, depending on geography, experience, and performance.
• Commission Potential: Up to $36,000 in annual commissions when sales goals are fully met.
• Medical, Dental, and Vision Coverage: Comprehensive health plans with employer contributions.
• Retirement Savings: 401(k) plan with company match to help you build long‑term financial security.
• Paid Time Off: Minimum of 23 vacation days per year plus 9 company‑designated holidays, plus additional sick leave as required by law.
• Parental & Family Benefits: Paid parental leave, adoption reimbursement, and flexible work arrangements.
• Disability & Life Insurance: Short‑term and long‑term disability coverage, life and accidental death insurance.
• Supplemental Programs: Critical illness, accident, hospital indemnity, and group legal plans.
• Employee Assistance Programs (EAP): Confidential counseling, financial guidance, and wellness resources.
• Wellness Initiatives: Access to fitness challenges, mental‑health webinars, and health‑risk assessments.
• Employee Discounts: Up to 50 % off eligible arenaflex mobility plans, internet services (including fiber where available), and device accessories.
• Learning & Development: Continuous training on the latest technology, devices, and product portfolios.

Equal Opportunity & Inclusion

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where every employee—regardless of age, race, gender, sexual orientation, disability, veteran status, or any other protected characteristic—can thrive. Reasonable accommodations are available for qualified individuals with disabilities.

How to Apply

If you are ready to become the voice of arenaflex, to help customers stay connected to what matters most, and to grow your career in a dynamic, technology‑driven environment, we want to hear from you. Click the link below to submit your application and start your journey with arenaflex today.

Apply Now – Join arenaflex!

Take the Next Step

Whether you’re looking to launch a career in sales, deepen your expertise in customer service, or simply enjoy a rewarding hybrid work model, this role offers the platform to achieve your professional goals while making a tangible impact on millions of lives. Don’t miss the chance to be part of a company that’s shaping the future of connectivity—apply now and become a catalyst for connection at arenaflex.