Remote Part-Time Hospitality Customer Service Specialist – Short-Term Rental Host Support (Wed/Thu/Sat, 9am–9pm PST)

About arenaflex

Welcome to arenaflex — a modern, hospitality-focused property management team dedicated to delivering exceptional guest experiences across a curated portfolio of short-term rental properties. At arenaflex, we believe that every guest interaction is an opportunity to create memorable stays, and every host-guest relationship is a partnership built on responsiveness, care, and operational excellence.

Our team operates at the intersection of hospitality, technology, and remote work innovation. We proudly support properties listed on the world’s leading online travel agency (OTA) platforms — including Airbnb, VRBO, Booking.com, and Expedia — and we rely on sophisticated property management software like beds24 to streamline operations. We are a fully remote, distributed team that values flexibility, autonomy, and the kind of dedicated customer service that turns first-time guests into lifelong fans of the properties we manage.

We are currently looking for a highly organized, hospitality-minded Remote Part-Time Customer Service Specialist to join our growing team. If you thrive in fast-paced, guest-facing environments, love the rhythm of short-term rental operations, and enjoy the freedom of working from home on a compressed, part-time schedule, we’d love to hear from you.

Position Overview

As a Remote Hospitality Customer Service Specialist at arenaflex, you will be the frontline voice and operational heartbeat of a hospitality property serving guests across multiple booking platforms. You’ll be working three days a week — Wednesday, Thursday, and Saturday — within a flexible daily window of 9:00 AM to 9:00 PM PST. The role averages between 3 to 5 hours of active work per day, blending phone-based guest support, text-based communication, computer-based task management, and team coordination via group chat.

This is not a short-term, gig-style opportunity. arenaflex is committed to finding a long-term team member who can grow with our property, build institutional knowledge of our listings and operational rhythms, and become a trusted point of contact for our guests and on-the-ground staff alike.

Schedule, Hours, and Workload

• Working days: Wednesday, Thursday, and Saturday (fixed schedule)
• Daily window of availability: 9:00 AM to 9:00 PM PST (must be reachable via Google Voice throughout)
• Daily call volume: Approximately 10–20 incoming calls per day, plus text messages
• Computer-based work block: Approximately 1–2 hours scheduled around 8:00 PM PST
• Average daily workload: 3 to 5 hours total
• Seasonal workload variance: Slightly heavier guest volume during April–September (summer season); lighter during October–March
• Training period: 3 days per week, 1–2 hours per day, scheduled around 8:00–9:00 PM PST, paid at $16/hour. Regular compensation begins only after successful completion of training.

Key Responsibilities

Your day-to-day at arenaflex will revolve around guest communication, operational coordination, and platform management. Below is a detailed breakdown of what you can expect:

• Phone & Text Coverage: Remain logged into the Google Voice app from 9:00 AM to 9:00 PM on each working day. Answer all incoming calls and text messages promptly. If a call is missed, return it within 15 minutes. Maintain a missed-call rate no greater than 10–15% of total daily call volume.
• Guest Inquiry Support: Provide accurate, friendly, and timely answers to guest questions using the property information, house manuals, and operational resources provided by arenaflex.
• Housekeeping & Maintenance Coordination: Based on guest feedback, log cleaning tasks and maintenance needs into the property’s “notes” system and notify the appropriate housekeepers and maintenance personnel as quickly as possible.
• Urgent Issue Escalation: Immediately notify the property owner/employer of any urgent matters — including same-day or next-day cancellations, reservation date changes, guest lockouts, or any other time-sensitive issues — as soon as you become aware of them.
• Group Chat Participation: Stay active in the arenaflex group chat on your working days. While you can keep notifications silenced, you’ll be expected to monitor messages and coordinate early check-in requests when units are ready.
• Airbnb & Multi-Platform Messaging: Check and respond to Airbnb messages twice daily (around 12:00 PM and again between 6:00–7:00 PM). Check messages on all other booking channels (VRBO, Booking.com, Expedia) and complete computer-based administrative tasks once per day, ideally between 6:00–7:00 PM.
• Review Management: Read and respond to Airbnb and VRBO guest reviews on a weekly basis. Log all negative feedback for review by the property owner/employer.
• Housekeeping Schedule Assignment: Review the daily housekeeping report (delivered via email) and assign cleaning shifts accordingly.
• End-of-Day Reporting: Send a brief end-of-day email to the employer on each working day summarizing any issues that required authorization or assistance. If there are no such issues, simply send a “nothing to report” email.

Essential Qualifications

To succeed in this role, you must meet the following requirements. Candidates who do not meet all of these will not be considered.

• Verified HOST-SIDE experience with all four of the following platforms: Airbnb, VRBO, Booking.com, and Expedia. (Guest-side experience does not qualify.)
• Hands-on knowledge of beds24 software — a property management system widely used in short-term rental operations.
• Prior hospitality customer service experience, ideally in a vacation rental, hotel, or short-term rental setting.
• Reliable PST time zone alignment — you must be available to take calls and respond to messages between 9:00 AM and 9:00 PM Pacific Standard Time on your working days.
• A quiet, professional remote workspace with reliable internet, a functioning computer, and the ability to use Google Voice and other communication tools seamlessly.
• Strong written and verbal communication skills, with a warm and professional tone suited to guest-facing interactions.
• Excellent organizational habits and the ability to juggle multiple platforms, conversations, and tasks without dropping details.

Preferred Qualifications

• 2+ years of experience in hospitality customer service, ideally in a short-term rental or vacation rental environment.
• Familiarity with dynamic pricing tools, channel managers, and reservation synchronization workflows.
• Prior experience managing or reviewing guest feedback and online reputation.
• Comfort with basic reporting, scheduling tools, and email-based end-of-day summaries.
• A self-directed work style with strong time-management instincts — essential for a part-time remote role.

Skills and Competencies for Success

• Guest-First Mindset: A genuine passion for hospitality and creating positive guest experiences.
• Platform Fluency: Deep familiarity navigating and managing reservations, calendars, and messaging across Airbnb, VRBO, Booking.com, and Expedia from the host perspective.
• Operational Agility: Ability to pivot quickly between phone calls, text messages, OTA inboxes, and internal coordination tools.
• Problem-Solving Under Pressure: Calm and resourceful handling of urgent issues like lockouts, last-minute cancellations, and maintenance emergencies.
• Attention to Detail: Logging tasks, tracking issues, and reporting accurately every single day.
• Team Coordination: Effective collaboration with housekeepers, maintenance personnel, and the property owner via group chat and email.
• Reliability and Accountability: Showing up consistently for a compressed, part-time schedule — and being reachable when it matters most.

Compensation and Benefits

At arenaflex, we believe in fair, transparent compensation that reflects both workload and seasonality:

• Compensation: $1,250/month (October–March) and $1,350/month (April–September). The summer increase reflects the higher guest volume and operational intensity during peak travel months.
• Training Pay: $16/hour during the initial 3-day-per-week training period (1–2 hours/day, evenings around 8:00–9:00 PM PST). Regular monthly compensation begins only after training is successfully completed.
• Flexible Schedule: While your working days are fixed (Wed/Thu/Sat), you have meaningful flexibility in how you structure your hours within the 9 AM–9 PM PST daily window.
• Long-Term Stability: This is not a short-term role. arenaflex is looking for a team member who wants to grow with the property over the long haul.
• Remote-First Work Environment: Work entirely from home, with no commuting, no office politics, and a clear, well-defined scope of work.

Why Join arenaflex?

Joining arenaflex means becoming part of a hospitality team that genuinely cares about guest experience, operational excellence, and the people who make it all happen. You’ll be trusted with significant responsibility — owning guest communication, coordinating on-the-ground staff, and managing the digital presence of a property across four major booking platforms — all within a part-time structure that respects your time and lifestyle.

You’ll also have the opportunity to deepen your expertise in short-term rental operations, build long-term relationships within a small and supportive team, and grow professionally in one of the most dynamic segments of the hospitality industry.

How to Apply

If you’ve worked as a host on Airbnb, VRBO, Booking.com, and Expedia — and you’re confident using beds24 — we want to hear from you. Please be prepared to answer the following questions in your application:

• Do you plan to combine this job with an existing job? If yes, please describe your existing schedule, including days and hours.
• Are you on PST time zone?
• Have you worked with the beds24 platform? Please describe how long, when, and in what capacity.
• Do you have hospitality customer service experience? Please describe the type of work and number of years.
• Do you have host-side knowledge of Airbnb, VRBO, Booking.com, and Expedia? How long have you used these platforms as a host?

Apply today and take the next step toward a flexible, meaningful, and long-term role in short-term rental hospitality with arenaflex.