Experienced Customer Service Representative – Teleperformance – Richmond, VA

Unlock your potential with a new role at careerzynith as a Customer Service Representative. Whether you're working from our Richmond, VA office or remotely, you'll be a core part of the team. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate. About careerzynith careerzynith is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. Why You'll Choose Us At careerzynith, we're committed to creating an environment that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Benefits of Working with careerzynith

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs Your Impact Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Your Responsibilities
• Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required What We're Looking for
• High School Diploma or equivalent
• IT/Network certifications/degrees preferred
• 18 years of age or older
• Proven call center experience
• Typing 25 WPM
• Proficient in PC operation and navigation
• Entry-level network troubleshooting
• Ability to set up home Wi-Fi network
• Ability to set up and configure a router or switch
• Core proficiency with a laptop or desktop computer
• Able to work independently
• Have excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Strong listening skills
• Ability to work remotely in a virtual team environment Being One of Our People At careerzynith, we're committed to creating an environment that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Career Growth

Opportunities and Learning Benefits At careerzynith, we believe in investing in our employees' growth and development. We offer a range of training programs, mentorship opportunities, and career advancement possibilities. Whether you're looking to develop your skills in customer service, leadership, or technology, we have the resources and support to help you achieve your goals.

Work Environment and Company Culture

Highlights

• Collaborative and engaging work environment
• Opportunity to interact with people from all walks of life
• Constantly changing and fast-paced environment
• Ability to work remotely in a virtual team environment
• Strong focus on employee wellness and engagement
• Opportunities for growth and development Compensation, Perks, and Benefits
• Competitive salary
• Paid training and development opportunities
• Full benefits package (Medical, Dental, Vision, 401k and more)
• Paid time off and employee wellness programs
• Opportunities for career advancement and growth How to Apply If you're passionate about delivering exceptional customer service and want to be part of a dynamic and growing team, we encourage you to apply for this exciting role. Don't miss out on this opportunity to unlock your potential and take your career to the next level. Apply

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