Bilingual Healthcare Customer Service Representative - Spanish-English - Remote USA
Your potential has a place here with TTECs award-winning employment experience. As a Bilingual Healthcare Customer Service Representative - Spanish-English working remotely, youll be a part of bringing humanity to business. #experienceTTEC Our TTEC remote CX team has 36 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, Oregon and Washington, D.C. will be considered only based on special business need. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What Youll be Doing Do you have a passion for helping others? Whether its getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, Youll:
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
- Bilingual in English and Spanish
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High speed internet (> 15 mbps)
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets). What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage range of $17 per hour plus performance bonus opportunities
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. A Bit More About Your Role Were committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, youll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, youre part of one dynamic, global family thats here to support you every step of the way. Youll report to the Team Leader. We are regularly hiring for this role. Youll contribute to the success of the customer experience and the overall success of the team. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day-and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote Remote Skills: Artificial Intelligence (AI), Bluetooth, Broadband, Career Development, Coaching, Consulting, Customer Experience, Customer Support/Service, Customer Training, Diversity, English Language, HIPAA (Health Insurance Portability and Accountability Act), Healthcare Customer Service, Healthcare Reimbursement, High School Diploma, Multilingual, Problem Solving Skills, Research Skills, Resolve Customer Issues, Service Delivery, Spanish Language, Team Lead/Manager, Training/Teaching, Tuition Reimbursement, USB, Webcams, Work From Home About the Company: TTEC Holdings Inc Apply To This Job