Customer Accounts Advisor – Relationship Management, Lease Renewal & Collections Specialist at arenaflex

About arenaflex – Empowering Customers on Their Path to Ownership

arenaflex is a leading provider of flexible leasing solutions that help everyday people turn their dreams of ownership into reality. With a nationwide network of retail locations and a commitment to exceptional customer service, arenaflex blends innovative technology, transparent financing, and a people‑first philosophy. Our mission is simple: to guide customers through every step of the leasing journey, ensuring they feel confident, valued, and fully supported. As part of our growing team, you will join a culture that celebrates empathy, integrity, and the tangible impact we make on the lives of our customers.

Why This Role Matters

As a Customer Accounts Advisor at arenaflex, you will be the trusted coach and advocate for our customers. You will drive payment collections, facilitate lease agreement renewals, and nurture lasting relationships that bring customers one step closer to ownership. Your ability to listen, empathize, and communicate complex information in simple terms will directly influence customer satisfaction and the financial health of arenaflex.

Key Responsibilities

Customer Relationship Management

• Maintain accurate, up‑to‑date customer records in the arenaflex store computer system, documenting every interaction, payment appointment, and renewal status.
• Serve as the primary point of contact for customers whose lease agreements are approaching renewal, reaching out via phone, email, and in‑person visits.
• Explain the benefits of timely lease renewal payments, highlighting how continued leasing supports the customer’s path to ownership.
• Build rapport and trust by actively listening, addressing concerns, and providing personalized solutions that align with each customer’s financial situation.

Revenue & Goal Achievement

• Collaborate with the Customer Account Manager to set realistic daily, weekly, and monthly revenue and renewal targets.
• Track progress against goals, proactively adjusting outreach strategies to meet or exceed performance metrics.
• Leverage persuasive communication and negotiation techniques to secure lease renewals and collect outstanding payments.

Operational Support & Logistics

• Assist with merchandise returns, guest deliveries, and quality assurance processes as directed by management.
• Inspect, clean, and certify returned items in the Quality Assurance Center, ensuring they meet arenaflex standards before resale.
• Maintain weekly vehicle maintenance logs, route sheets, and ensure the company vehicle is loaded, secured, and protected for each assignment.
• Safely operate the arenaflex vehicle in compliance with all DOT regulations and internal driver qualification policies.
• Provide ad‑hoc support to the Sales Team, including product demonstrations, inventory checks, and customer follow‑ups.

Additional Duties

• Perform any reasonable tasks assigned by management that contribute to the overall success of the store and arenaflex brand.

Essential Qualifications

• U.S. applicants must be at least 21 years old with a valid state driver’s license and a clean Motor Vehicle Record (MVR) that meets arenaflex’s Driver Qualification Policy. Canadian applicants must be at least 18 years old.
• Ability to meet Department of Transportation (DOT) requirements for certification in required states (U.S. only).
• Flexible availability to work shifts ranging from 8:00 am to 9:00 pm, including evenings and weekends as needed.
• Physical capability to lift up to 50 lb unassisted and up to 300 lb with a dolly or assistance.
• Minimum of two years’ experience in retail or customer‑service environments, demonstrating a track record of meeting sales or collection targets.
• High school diploma or GED equivalent (preferred).
• Exceptional interpersonal and communication skills, with a high‑energy, solution‑focused attitude.
• Professional telephone etiquette and the ability to maintain a polished appearance that reflects the arenaflex brand.
• Proficiency with standard computer applications, including CRM systems, Microsoft Office, and point‑of‑sale software.

Preferred Qualifications & Additional Attributes

• Experience in lease financing, automotive retail, or a related industry.
• Demonstrated success in negotiating and closing renewal agreements under tight timelines.
• Certification or training in conflict resolution, sales coaching, or customer success management.
• Bilingual abilities (English/Spanish) to serve a diverse customer base.
• Strong organizational skills with a proven ability to multitask in a fast‑paced environment.

Core Skills & Competencies

• Empathy & Active Listening: Ability to understand customer concerns and respond with genuine care.
• Persuasion & Negotiation: Skillful at influencing decisions while maintaining respect and trust.
• Problem‑Solving: Quickly identify obstacles and devise practical solutions that keep customers on track.
• Time Management: Efficiently prioritize tasks, appointments, and follow‑ups to meet deadlines.
• Technical Proficiency: Comfortable navigating arenaflex’s digital tools, mobile apps, and data entry platforms.
• Team Collaboration: Works seamlessly with sales, finance, and operations teams to deliver a unified customer experience.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Customer Accounts Advisor, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned advisors.
• Ongoing training workshops covering advanced sales techniques, financial literacy, and customer success strategies.
• Clear career pathways leading to senior advisory roles, team leadership, or specialized positions in finance, operations, or regional management.
• Opportunities to earn industry‑recognized certifications that enhance your expertise and marketability.
• Regular performance reviews that provide actionable feedback and set the stage for promotions and salary advancement.

Work Environment & Company Culture at arenaflex

Our stores are vibrant, collaborative spaces where every team member is encouraged to bring their authentic self to work. arenaflex fosters a culture built on:

• Purpose‑Driven Service: Knowing that each interaction helps a customer move closer to ownership.
• Inclusivity & Respect: A diverse workforce where ideas are welcomed and differences are celebrated.
• Recognition & Rewards: Regular acknowledgment of achievements through incentives, employee‑of‑the‑month programs, and performance‑based bonuses.
• Work‑Life Balance: Flexible scheduling options and supportive management that understand personal commitments.
• Community Impact: Participation in local outreach programs, charity events, and initiatives that give back to the neighborhoods we serve.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $17.50 to $18.50, with the potential for additional incentive pay based on performance metrics such as lease renewals, collection rates, and revenue targets. While exact compensation may vary based on experience, location, and other factors, all eligible employees can expect:

• Performance‑based bonuses and quarterly incentive programs.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options, including a 401(k) with company match.
• Paid time off, holidays, and sick leave.
• Employee discount programs on arenaflex products and services.
• Professional development stipend for courses, certifications, or conferences.
• Company‑provided mobile device and mileage reimbursement for work‑related travel.

How to Apply

If you are passionate about helping customers achieve their ownership goals, thrive in a dynamic, goal‑oriented environment, and possess the empathy and drive to turn challenges into opportunities, we want to hear from you. Join arenaflex and become part of a team that makes a real difference every day.

Apply Job!